Tag: social media monitoring

  • Social Media Monitoring: Need help?

    April 12, 2025

    Confero offers Social Media Monitoring, to complement your mystery shopping! 

  • Monitoring Feedback Through Twitter

    December 13, 2010

    Customers express their dissatisfaction with companies in many ways: in person, via customer satisfaction surveys, or through email.  But how do companies address customers who voice their negative opinions online without communicating complaints directly to the business?   If you’re AT&T, you seek out unhappy customers who vent elsewhere.  New software allows AT&T to monitor what customers say via Twitter.  With the software, AT&T managers gain additional data on customer complaints and put solutions into action faster.