Tag: secret shopping

On Friday, February 22nd, Confero was pleased to participate in the 2019 AMC Connections Showcase held at Manchester Grand Hyatt in San Diego, California.  

CARY, N.C. – Elaine Buxton, CEO of Confero, Inc., (www.conferoinc.com), has announced that the national customer experience measurement firm has been named a Finalist in the 13th annual Stevie® Awards for Women in Business, and will ultimately win a Gold, Silver, or Bronze Stevie Award in the program.

The Stevie Awards for Women in Business honor women executives, entrepreneurs, employees and the companies they run – worldwide.  The Stevie Awards have been hailed as the world’s premier business awards.

Gold, Silver and Bronze Stevie Award winners will be announced during a gala event at the Marriott Marquis Hotel in New York on Friday, November 18.  Nominated women executives and entrepreneurs from the U.S.A. and several other countries are expected to attend.   The event will be broadcast on Livestream and the pre-show from the red carpet will be streamed on the Stevie Awards’ Facebook feed.

Confero earned the finalist distinction in the Company of the Year (Business Services companies with 10 or more employees).

Confero is among more than 1,500 entries

At the store level, stats are worthless without a coach to personalize the information, relate it to the team, and translate it in a concise way to keep employees up to date.  Here are five ways to make sense of mystery shopping data.

Companies that depend on the phone as a way to connect with customers face many challenges beyond keeping hold times short. They need to ensure that associates provide friendly service, convey accurate information, suggest other products and offer quick resolutions to customer

Need a way to lift your mystery shopping efforts for the upcoming year? With year -end approaching, now is the perfect time to consider ways to revitalize your mystery shops. Here are five easy ways to make meaningful changes: