Financial Reform Laws to Impact Bank Customer Experience
September 23, 2010
While consumers benefit from improved financial literacy as required by the Consumer Financial Protection Bureau, financial institutions face tough challenges ahead in delivering customer experience in accordance to new standards.Preparing for Holiday Sales Period: Upselling and Resulting ROI
September 14, 2010
Preparing your stores for the busy holiday sales period is top of mind right now. In addition to ensuring appropriate inventory and staffing levels, how do you train and evaluate employees before this peak season begins? To make the season the most productive, guide employees on expectations now to add impact to your bottom line. If you want to learn more about the actual impact of employee sales behaviors to the bottom line, use Confero’s Return on Investment Calculator. Head to Head – Customer Satisfaction Surveys vs. Mystery Shops
August 26, 2010
Misconceptions about customer satisfaction surveys and mystery shopping , and their differences, exist. Would you answer the following “yes” or “no”?
While consumers benefit from improved financial literacy as required by the Consumer Financial Protection Bureau, financial institutions face tough challenges ahead in delivering customer experience in accordance to new standards.
Preparing your stores for the busy holiday sales period is top of mind right now. In addition to ensuring appropriate inventory and staffing levels, how do you train and evaluate employees before this peak season begins? To make the season the most productive, guide employees on expectations now to add impact to your bottom line. If you want to learn more about the actual impact of employee sales behaviors to the bottom line, use 
Misconceptions about