Tag: secret shopping

3^rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering.  It’s just as important to measure the 3^rd party delivery experience

Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers.  Here are ideas to put a competitor evaluation plan into action:

Employee recognition and on the spot rewards   inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.  

Confero is pleased to announce that the company received an award in the mid-size business category for the BBB of Eastern North Carolina’s annual Torch Awards for Marketplace Ethics.  

Confero announced that that the firm recently provided telephone mystery shopping research for the 2019 annual Stockbrokers.com Online Broker Review.     The research included gathering of 4,544 data points in nine different areas, which were used to provide ratings for the online brokerage companies.