Tag: secret shopper

On-the-spot rewards are an effective way to encourage employee participation toward attaining specific behaviors. They are especially effective when put into place for a limited time (to maintain excitement) and are simple to understand. Sometimes, revenue-generating behaviors may not seem natural to your team, but a simple suggestion, backed up by an offer to the customer, can increase revenue dramatically.

In our current economy, customer retention is at the forefront of good business strategy. Well-run companies know that keeping customers coming back, even in this difficult economic climate, will ensure success down the road. With so many businesses focusing on customer service strategy and so many approaches to customer experience measurement out there, I am often asked which measurement method works best.

Miami, FL-September 25, 2008 — Elaine Buxton of Confero, Inc. served on an industry panel discussion today at the Mystery Shopping Providers Association (MSPA) annual conference. The discussion entitled “Recognizing and Dealing with Fraudulent Shoppers” was presented to members of MSPA North America. “I was pleased to have the opportunity to share what I have […]

Cary, N. C. – September 2, 2008 — Elaine Buxton, President of Confero, Inc. was selected from hundreds and hundreds of submissions to be featured in the 2009 Woman’s Advantage Calendar. The calendar will provide advice for women business owners from influential women leaders adcross the US and Canada. This is the second consecutive year […]

Cary, NC — August 25, 2008 — We have been contacted recently by prospective shoppers who were emailed by persons with Hotmail and Gmail email addresses, claiming to be recruiters for Confero. These emails are a scam! The emails ask consumers for personal information and promise an unrealistic $200 per shop survey. PLEASE never give your personal information to anyone via email. To register your profile to shop for Confero, please do so online via our secure website. If you have been contacted by these scammers, please forward a copy to us at info@conferoinc.com. We are working with the authorities to put a stop to this!