Elaine Buxton Named 2010 Enterprising Woman Of The Year
March 30, 2010Confero, Inc. President Honored As Top Woman Entrepreneur In North America
Elaine Buxton Discusses Customer Experience In The New Economy At Enterprising Women Conference
March 22, 2010Confero, Inc. President Joins Fellow Enterprising Women Advisory Board Members For Panel Discussion On The New Business Model
How to Plan for a Mystery Shopping Program Pilot
March 17, 2010
Some companies prefer to conduct a pilot before entering into a full-scale mystery shopping program. This is a great way fine-tune your mystery shop program and to narrow down exactly what your team would like to accomplish by using mystery shopping reports as a way to measure employee behaviors and front line performance.Elaine Buxton Elected To Better Business Bureau Of Eastern North Carolina Board Of Directors
March 11, 2010Confero, Inc. President Supports Advancing Marketplace Trust
Ten Ways to Use Recorded Telephone Mystery Shops
March 4, 2010While telephone mystery shop reports obviously do not capture the visual aspect of a customer interaction, they can be a cost-effective way to discover how your employees conduct themselves with customers. Better yet, recorded telephone mystery shops provide managers with the detailed information needed to coach employees, since the recording allows you to review both sides of the conversation with the employee. There are many ways that companies improve operations through the use of telephone shops. Here are ten:
Some companies prefer to conduct a pilot before entering into a full-scale