Tag: secret shopper

  • Is Customer Service a Catalyst for Growth in the New Economy?

    June 8, 2010

    In this economy, companies are working to keep loyal customers and increase sales. A new study by Accenture finds that firms are responding to the economic recovery by channeling resources to improve service and training. These efforts are focused not only on keeping current customers happy and loyal for the long term, but also on gaining market share from companies who are not focusing effectively on customer service.

  • Confero Goes Red for Women’s Heart Health!

    May 26, 2010


    Women’s heart attacks are not like those shown in the movies. Signs and symptoms are different. Confero participated as a corporate sponsor for the American Heart Association’s “Triangle [Region] Goes Red for Women” Luncheon on Friday, May 7th in Raleigh, N.C. The event’s mission was to increase awareness of heart disease, the number one cause of death for women, and to encourage preventative measures that lower the risk of heart disease.

  • Shop the Competition!

    May 26, 2010

    Gathering competitive business intelligence is an important step in retaining and gaining new customers. To help businesses get the information they need, Confero often executes competitor studies on a large scale and over a considerable length of time. However, there are ways for individual stores to conduct competitive analysis locally and effectively. One way is to use your existing employees as mystery shoppers. Here are simple steps to put a competitor evaluation plan into action:

  • Confero Releases Podcast About Mystery Shopping

    May 17, 2010

    Confero recently released a podcast recorded with our president Elaine Buxton on the benefits of mystery shopping. In the podcast, Elaine discusses a variety of topics including:

  • Confero, Inc. Sponsors Triangle Goes Red For Women Luncheon

    May 4, 2010

    Customer Experience Measurement Firm Supports May 7 Event To Raise Awareness Of Heart Disease As Leading Cause Of Death For Women