Ratchet and Wrench Interviews Elaine Buxton
June 30, 2014Confero announced that Elaine Buxton, president and CEO, was recently interviewed for the Ratchet and Wrench article,“Acquiring Customer Feedback.” In the article, Elaine elaborates on nine important points for implementing of a mystery shopping program. She explains how factors such as benchmarking, conducting mystery shops regularly and announcing the result all help create a mystery […]