Tag: pilot program

Want to test the waters before entering into a full-scale mystery shopping program?  A mystery shop pilot lets you do this.  Narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot.

Some companies prefer to conduct a pilot before entering into a full-scale mystery shopping program. This is a great way fine-tune your mystery shop program and to narrow down exactly what your team would like to accomplish by using mystery shopping reports as a way to measure employee behaviors and front line performance.