Program Guide: Guide to ReCalibrating Your Mystery Shopping Program
May 29, 2015Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
Customer Satisfaction Surveys vs. Mystery Shops – Head to Head
August 26, 2010Misconceptions about customer satisfaction surveys and mystery shopping , and their differences, exist. Would you answer the following “yes” or “no”?