Four Tips for Managing Tablets and the Restaurant Guest Experience
February 27, 2015Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?
How do tablets change the server’s role with the diners?
Tips for Writing Comments and Narratives in Mystery Shopping Reports
February 20, 2015You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not?
Here are some tips to help you when you fill out your next report.
Confero Provides Assessment Support for 2015 Stockbrokers.com Online Broker Review
February 17, 2015Customer Experience Measurement Firm Provides Assessment Stockbrokers.com Annual Study CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the annual Stockbrokers.com Online Broker Review. Confero provided telephone mystery shopping assessments, calling top brokerages across the […]
Mystery Shopping Program Guide: Food and Beverage-Restaurant [Infographic]
January 30, 2015Need a quick guide to ensure a mystery shop program is on track or to initiate a second type of program for your company? We know the details can be overwhelming, so we developed an agenda of items to consider. Items vary by type of shop (onsite, phone, competitor, etc.) and by industry (restaurant, retail automotive, banking, call center, etc.).
