Monitoring Feedback Through Twitter
December 13, 2010Customers express their dissatisfaction with companies in many ways: in person, via customer satisfaction surveys, or through email. But how do companies address customers who voice their negative opinions online
without communicating complaints directly to the business? If you’re AT&T, you seek out unhappy customers who vent elsewhere. New software allows AT&T to monitor what customers say via Twitter. With the software, AT&T managers gain additional data on customer complaints and put solutions into action faster.Elaine Buxton Supports The NC Center For Women In Public Service’s Women On Board Initiative
November 9, 2010Confero, Inc. President And CEO Named To 2010 Steering CommitteeTo Encourage Women’s Participation on N.C. Boards And Commissions
Confero Featured in The Cary Citizen’s Hidden Giant Series
October 29, 2010
Confero, Inc. was recently featured on CaryCitizen.com in their “Hidden Giants” series. Confero CEO Talks with Inc. Magazine About How to Set Up a Mystery Shopping Program
October 19, 2010
Inc. Magazine recently interviewed Elaine Buxton, Confero CEO of Confero and other industry experts in a piece on how to set up a mystery shopping program. 2010 Mystery Shopping Providers Association Conference
October 8, 2010
Confero Data Services Manager, Paul Jacobi, Account Executive Rob Barry, and President, Elaine Buxton recently attended the Mystery Shopping Providers Association (MSPA) North America Annual Conference held September 21-23 in Chicago, Illinois.
without communicating complaints directly to the business? If you’re AT&T, you seek out unhappy customers who vent elsewhere. New software allows AT&T to monitor what customers say via Twitter. With the software, AT&T managers gain additional data on customer complaints and put solutions into action faster..png)
Confero, Inc. was recently featured on CaryCitizen.com in their “
Inc. Magazine recently interviewed Elaine Buxton, Confero CEO of Confero and other industry experts in a piece on 
Confero Data Services Manager, Paul Jacobi, Account Executive Rob Barry, and President, Elaine Buxton recently attended the