Tag: mystery shopping

Want to test the waters before entering into a full-scale mystery shopping  program?  A mystery shop pilot lets you do this.  Prior to beginning a mystery shopper program narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot. Sharing Seven Key Insights […]

Ever wanted to know quickly which of your managers act on mystery shop results, and what actions they have taken?  We thought so!  With action plans, learn how managers respond and when to mystery shop concern areas. Some advantages of action plans are: Easy set up. Your information and hierarchy are already in our system.  […]

Another MSPA Americas ShopperFest is in the books.! ShopperFest at Sea provided amazing content and networking aboard Royal Carribbean’s Independence of the Seas. Olivia French and Elaine Buxton represented us. Olivia presented a session on how to put together a mystery shopping route on vacation and another session on working with schedulers. Elaine served on […]

We were excited to learn that Confero's parking research projects for RDU Airport Authority have been named a finalist in the 2019 Marketing Research and Insight Excellence awards, in the category of 

Laura Leary and Shirley Clayton of Confero attended the IMSCconference held on October 3^rd and 4^th at the Drury Inn & Suites Phoenix Airport in Phoenix, AZ.