Using Mystery Shopping Results: Key Element of Employee Reviews
March 3, 2011
Has your management team considered new ways to motivate employees during performance reviews? A recent article on best practices for employee performance reviews contains suggestions for delivering more rewarding employee reviews.25 Resolutions for Customer-focused Organizations
January 13, 2011-
Speak customer, not industry jargon. Make things easy: don’t make your customer have to understand your business. Industry jargon and double talk don’t get or keep customers. While some disclaimers may be legal requirements, ensure your staff does not go too far. There’s a nice, achievable balance between industry jargon and talking down to a customer.
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Has your management team considered new ways to motivate employees during performance reviews? A recent article on 
Speak customer, not industry jargon. Make things easy: don’t make your customer have to understand your business. Industry jargon and double talk don’t get or keep customers. While some disclaimers may be legal requirements, ensure your staff does not go too far. There’s a nice, achievable balance between industry jargon and talking down to a customer.