Confero, Inc. Named To Carolina Parenting’s 2010 N.C. Family-Friendly 50 List
August 26, 2010Customer Experience Measurement Firm Honored For Offering Family-Friendly Opportunities In The Workplace
CARY, N.C. – Elaine Buxton, CEO and president of Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has announced that the firm has been named to Carolina Parenting Inc.’s N.C. Family-Friendly 50 list for 2010 . The Family-Friendly 50 honor recognizes companies in North Carolina that help working parents by offering family-friendly employment programs, policies and opportunities. Selections are made in partnership with the UNC Kenan-Flagler Business School. Confero will be recognized in a special section of the September issues of Carolina Parent, Charlotte Parent and Piedmont Parent, at events in all three markets and on Carolina Parenting Inc.’s websites. For more information, visit http://www.carolinaparent.com.
Elaine Buxton Named To Triangle Go Red For Women Executive Leadership Team
August 18, 2010President Of Customer Experience Measurement Firm Supports Initiative To Raise Awareness Of Heart Disease
US Government Uses Mystery Shopping to Ensure Compliance
August 11, 2010
In two recent cases, the U.S. government used mystery shopping techniques to audit what individual consumers were told during one-on-one interactions. These cases highlight the consequences of giving inaccurate or incomplete information to customers. Auditing the information given to customers could have perhaps helped these companies avoid the costly consequences of wrongdoing or unintentional misrepresentation.
Confero Retail Compliance Audit Case Studies Show Reliability and Speed
July 7, 2010
Over the years, we’ve been asked to conduct research with some very specific and interesting requirements. For example, Confero recruited smokers with specific types of health insurance policies in order to test and compare the effectiveness of public quit smoking hotlines. Often times, it’s not the project itself that is the most difficult for us, but the tight time frame that is the most challenging. Here are some examples:Confero Releases Podcast About Mystery Shopping
May 17, 2010
Confero recently released a podcast recorded with our president Elaine Buxton on the benefits of mystery shopping. In the podcast, Elaine discusses a variety of topics including:
In two recent cases, the U.S. government used mystery shopping techniques to audit what individual consumers were told during one-on-one interactions. These cases highlight the consequences of giving inaccurate or incomplete information to customers. Auditing the information given to customers could have perhaps helped these companies avoid the costly consequences of wrongdoing or unintentional misrepresentation. 
Over the years, we’ve been asked to conduct research with some very specific and interesting requirements. For example, Confero recruited smokers with specific types of health insurance policies in order to test and compare the effectiveness of public quit smoking hotlines. Often times, it’s not the project itself that is the most difficult for us, but the tight time frame that is the most challenging. Here are some examples:
Confero recently released a podcast recorded with our president Elaine Buxton on the benefits of mystery shopping. In the podcast, Elaine discusses a variety of topics including: