Tag: customer service

Confero President Concludes Term on Meredith College Board of Trustees RALEIGH, N.C. — May 14 2001 — Elaine Buxton, president Confero, has completed a two (2) year term on the Meredith College Board of Trustees. During her tenure, she served on the Executive Committee of the Board. “I was extremely honored to serve Meredith College. […]

.Raleigh, NC. — January, 2000 — This month’s issue of Quirk’s Marketing Research Review includes an article written by Confero Inc. president Elaine Buxton. It is entitled Similar But Different . The article compares and contrasts the uses and outcomes of mystery shopping programs and customer satisfaction studies. “I was pleased to be asked to […]

 Meredith College Mural to Honor Elaine Buxton Raleigh, NC. — May 12, 1999 — Elaine Buxton is to be honored along with 99 other leaders. At the 100th anniversary of Meredith College to be honored at a special ceremony Friday night at the college’s Raleigh campus. During the event, the college will dedicate a mural […]

WRAL-TV Interviews Confero President discusses Customer Service Raleigh, NC. — February 16, 1999 — Elaine Buxton discussed local customer service with WRAL-TV reporter Ericka Lewis today , following the annual release of the American Customer Satisfaction Survey. This year’s results showed that after handing out bad service for years, retailers may finally be doing something […]

Raleigh, NC. — January, 1999 — This month’s issue of Quirk’s Marketing Research Review includes an article written by Confero Inc. president Elaine Buxton. It is entitled Mystery Shopping Reports: Are Quality and Timeliness Competing Priorities?. The article discusses widespread acceptance of internet reporting for mystery shopping programs and the dilemmas that speedy reporting presents […]