For 2025 – 25 Recommendations for Customer-focused Organization
January 15, 2025As 2025 begins, this list of 25 Recommendations for Customer-focused Organization may be a useful tool to think through your customer service review. Now is a terrific time to take stock of what is working well and what may need to be improved with a frontline customer service review. 25 Recommendations for Customer-focused Organization Speak […]
4 Tips for Managing Tablets & the Restaurant Guest Experience
February 27, 2015Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?
How do tablets change the server’s role with the diners?
Customer Service: Old Basics and New Strategies
January 31, 2013As companies plan for a more profitable 2013, customer service dominates the playing field. Organizations in industries that typically receive bad press about their customer service, such as the airline industry, are even more poised to make inroads to improve customer service. For example,