Uncovering Customer Opinions on Wait Time
October 5, 2010
The fact that customers don't like to wait is no surprise, especially in a digital era when consumers access many services immediately and on demand. A recent study showed that 69% of those surveyed said that they had to wait for an appointment with a service or utility provider, or some other type of delivery.
The fact that customers don't like to wait is no surprise, especially in a digital era when consumers access many services immediately and on demand. A