Tag: customer experience

Raleigh, NC. — May 12, 1999 — Elaine Buxton is one of 100 Meredith College to be honored at a special ceremony Friday night at the college’s Raleigh campus. During the event, the college will dedicate a mural hanging in the student center which celebrates the 100th anniversary of the year Meredith opened its doors […]

Raleigh, NC. — February 16, 1999 — Elaine Buxton discussed local customer service with WRAL-TV reporter Ericka Lewis today , following the annual release of the American Customer Satisfaction Survey. This year’s results showed that after handing out bad service for years, retailers may finally be doing something right. Ms. Buxton discussed the use of […]

Raleigh, NC. — January, 1999 — This month’s issue of Quirk’s Marketing Research Review includes an article written by Confero Inc. president Elaine Buxton, entitled Mystery Shopping Reports: Are Quality and Timeliness Competing Priorities?. The article discusses widespread acceptance of internet reporting for mystery shopping programs and the dilemmas that speedy reporting presents to both […]

Confero Executive Vice President elected Treasurer of Mystery Shopping Providers Association . Raleigh, NC. — October 1998. — Elaine Buxton, Executive Vice President of Confero, Inc., recently attended the first official meeting of the Mystery Shopping Providers’ Association held in Dallas. The purpose of the meeting was to form that association, elect officers, and approve […]