Tag: customer experience

Cary, N.C. – October 2, 2006. Elaine Buxton, president of Confero Inc. has announced that the firm is celebrating its twenty-year anniversary. Confero is recognized today as a leader in customer experience measurement and mystery shopping. Started by JoAnn Buxton in 1986, Confero has realized exceptional growth rates each year, and has established a Cary […]

Cary, N.C. — February 6, 2006. NBC-17 aired a Ken Luallen story today about secret (mystery) shopping in the Triangle area. The story featured an anonymous interview with a local mystery shopper and an interview with Elaine Buxton, President of Confero, Inc. Ms. Buxton said, “I was pleased to be able to shed some light […]

Cary, NC — January 13, 2006 — Confero Inc. of Cary, NC, a business focused on excelling in customer service experience measurements and customer satisfaction research, received national certification as a Women’s Business Enterprise by the Women’s Business Enterprise Council – Southeast, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). This […]

Raleigh, NC. — December 18, 2005 — Elaine Buxton of Confero Inc. was featured in the News and Observer article “They Spy Lousy Service: Mystery shoppers Do Quality-Control Checks Surreptitiously. In the feature, correspondent Shade Elam Maret follows the work of a mystery shopper in the Raleigh area and describes how one regional bank based […]

Cary, NC.—April 2005 — Elaine Buxton, President of Confero, Inc. was profiled in the April edition of the North Carolina Journal for Women’s Winning Ideas from Winning Women. The series is written by Mary Cantando, a nationally recognized expert on the growth of women-owned businesses. The profile results from an interview with Ms. Buxton about […]