Tag: customer experience

Confero, Inc. Contribution featured in New Book about Mystery Shopping . New York, NY — October 8, 2006 — The first book written for clients explaining from A to Z how to measure the Leadership and the Total Business Concept in any company and industry was released today at the Mystery Shopping Providers Association annual […]

Cary, N.C. – October 2, 2006. Elaine Buxton, president of Confero Inc. has announced that the firm is celebrating its twenty-year anniversary. Confero is recognized today as a leader in customer experience measurement and mystery shopping. Started by JoAnn Buxton in 1986, Confero has realized exceptional growth rates each year, and has established a Cary […]

Cary, N.C. — February 6, 2006. NBC-17 aired a Ken Luallen story today about secret (mystery) shopping in the Triangle area. The story featured an anonymous interview with a local mystery shopper and an interview with Elaine Buxton, President of Confero, Inc. Ms. Buxton said, “I was pleased to be able to shed some light […]

Cary, NC — January 13, 2006 — Confero Inc. of Cary, NC, a business focused on excelling in customer service experience measurements and customer satisfaction research, received national certification as a Women’s Business Enterprise by the Women’s Business Enterprise Council – Southeast, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). This […]

Raleigh, NC. — December 18, 2005 — Elaine Buxton of Confero Inc. was featured in the News and Observer article “They Spy Lousy Service: Mystery shoppers Do Quality-Control Checks Surreptitiously. In the feature, correspondent Shade Elam Maret follows the work of a mystery shopper in the Raleigh area and describes how one regional bank based […]