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Posts by category
- Category: Client
- Accountability with Action Plans
- Confero Celebrating its 35th Anniversary
- Reporting at a Glance 9: Compass Dashboards: Survey Question Summaries
- Reporting at a Glance 8: Compass Dashboards: Drilldown Rankings
- Reporting at a Glance 7: Compass Dashboards: Company Overview
- New Tech and Evolving In-Store Processes. How to Find Customer Pain Points
- Health and Safety Services Monitor New Protocols, Reward Essential Workers
- Reporting at a Glance 6: Compass Dashboards: Score Comparison
- Seven Tips for Mystery Shopping Pilot Program
- Confero Concludes 33 Days of Giving!
- RDU Airport Authority and Confero Finalists: 2019 Marketing Research and Insight Excellence Awards
- Confero Team attends Independent Mystery Shoppers Coalition (IMSC) Conference
- Celebrating 33 years of Confero with 33 days of giving.
- Third Party Delivery and Mystery Shops
- Mystery Shop the Competition and Gain an Edge!
- 5 Ways to Up On the spot Prize Program Success!
- Reporting at a Glance 5: Confero Compass Dashboards: Sections by Level
- Confero Sponsors and Presents at MSPA America’s SHOPPERFEST 2019
- Mystery Shops Uncover Surprises
- Reporting at a Glance 4: Confero Compass Dashboards: Recent Evaluations and Your Score
- Tips to Keep Your Mystery Shop Program Fresh
- Five Ways to Boost your Mystery Shopping Program this Summer!
- Increase Business Opportunities with Telephone Mystery Shops
- Compliance Audits Equal Consistency
- Calculate ROI on Mystery Shops
- Social Media Monitoring: Need help?
- Confero Sponsors 2019 BBB Torch Scholarship
- Confero Honored as a Recipient of a BBB Torch Award for Marketplace Ethics
- Reporting at a Glance 3: Confero’s How to Create DIY Custom Reporting Dashboard Views
- Confero Awarded Better Business Bureau BBB Torch Award for Marketplace Ethics
- Confero Provides Data for 2019 Worldwide Smiling Report
- Reporting at a Glance 2: Confero’s “EKG” Report Shows Where to Focus Your Efforts
- Confero Participates in 2019 AMC Connections Showcase for AMC
- Confero Participates in Go Red for Women!
- Mystery Shops to Improve the Drive thru Experience
- Sharing Mystery Shopping Reports: What’s Best?
- Confero President Serves as Judge for Steve Award for Customer Service
- NPS – Net Promoter Score – Add It To Your Survey!
- Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass reporting site
- Confero Takes Action in the Community
- Confero named Finalist in 13th Annual Stevie® Awards for Women in Business
- Confero CEO Elaine Buxton Elected Chair of Better Business Bureau (BBB) of Eastern North Carolina
- Mystery Shops: How often? How many?
- Program Guide: Guide to ReCalibrating Your Mystery Shopping Program [Infographic]
- Five Key Decisions for your Employee Recognition and Incentive Program
- Program Guide: On Site Audits [Infographic]
- Auto Draft Payment Option Announced for Franchised Clients with Multiple Entities
- Mystery Shopping Program Guide: Retail Mystery Shopping [Infographic]
- Four Tips for Managing Tablets and the Restaurant Guest Experience
- Mystery Shopping Program Guide: Telephone Mystery Shopping [Infographic]
- Elaine Buxton of Confero Re-Elected Vice Chair of Better Business Bureau of Eastern North Carolina
- Mystery Shopping Program Guide: Food and Beverage-Restaurant [Infographic]
- Recharge your Mystery Shopping Program!
- Coaching for Performance – Use Mystery Shopping Data to Enhance Customer Experience
- Ratchet and Wrench Interviews Elaine Buxton
- Confero Participates in Worldwide Smiling Report
- Elaine Buxton of Confero Elected Vice Chair of Better Business Bureau of Eastern North Carolina
- DiversityBusiness.com Recognizes Confero as Top Business
- Confero Receives National Certification from WBENC
- Elaine Buxton Speaks at Cary Chamber of Commerce Business of Women Event
- Confero President Elaine Buxton Attends Women Impacting Public Policy Conference
- Confero Team Attends 15th Annual Mystery Shopping Providers Association Conference
- Confero President Speaks at 2013 IMSC conference
- Mystery Shopping: Customer Service Eyes At RDU
- Finding Missed Opportunities using Telephone Mystery Shops
- Mystery Shopping and the Rising Role of the Employee in the Digital Retail Environment
- New Trends Among Restaurant Customers and How They Could Change Mystery Shopping Programs
- Customer Service: Old Basics and New Strategies
- How New Healthcare Laws May Impact Customer Dining Experiences
- Telephone Mystery Shopping: Four Reasons Why using a Call Center May Not Work
- Holiday Gatherings and Restaurant Alcohol Compliance
- “..So I Bagged Myself” and Other Funny Mystery Shopper Comments
- Five Ideas to Energize your Onsite and Telephone Mystery Shopping Program
- Lost Opportunities: Out of Stock (OOS) and Retail Customer Experience
- Learn How to Calculate ROI for Mystery Shopping
- Is Something Missing from your Mystery Shopping Program? Five Tips to Keep Rewards Fresh!
- Five Tips for Managing with Mystery Shopping Results
- Retail Level Employees Still Characterize Brand
- Three Unexpected Ways to Win Grocery Customers with the Small Details
- Infographic Find: 10 Things Your Customers Wish You Knew About Them
- Mixed Messages and Mixed Research: Mystery Shops, Customer Surveys and Social Media
- Top 10 Mystery Shopping Uses
- Prepare Employees to Wow Empowered Customers in this Buyer’s Market
- Making the Most of Customer Wait Times
- Infographics: New Way to Display Big Data Relationships
- Elaine Buxton Elected Vice Chairman Mystery Shopping Providers Association Global Board of Directors
- Please Hang Up So I Can Serve You! Serving the Smartphone-Distracted Customer
- Elaine Buxton A Preliminary Judge For 2012 Stevie Awards In Sales & Customer Service
- Are Employees Gaming Your Incentive Program?
- Get to Know the QR Code
- Customer Service During Hectic Times
- Case Studies Show Unexpected Mystery Shopping Benefits
- Confero Featured in TrustAtlantic Bank Commercial
- On-the-Spot Rewards Shops are Rewarding
- How to Calculate ROI for Mystery Shopping
- What Happens When Employee Dress Does Not Mirror Your Brand?
- Employee Incentive and Rewards Ideas
- Is Valuable Customer Insight Hiding in your Spreadsheets?
- Five Key Considerations for Customer Surveys
- Ten Ways to Discuss Mystery Shopping Reports with Employees
- Service Recovery
- Shoppers Report It As They Hear And See It!
- Elaine Buxton Of Confero, Inc. Honored By Women’s Foodservice Forum
- Confero Proudly Sponsored the Triangle Go Red For Women Luncheon on May 6th!
- Five Ways to Increase Customer Survey Response: Web or Interactive Voice Response (IVR)
- 25 Reasons for Companies to Gather Intelligence
- Confero, Inc. Wins 2011 Greater Raleigh Chamber Of Commerce Pinnacle Award
- Confero, Inc. Sponsors Triangle Goes Red For Women Luncheon May 6
- 25 Customer Service Corrections Effectively Measured by Mystery Shopping
- Mystery Shopping ROI: Suggestive Selling Online Calculator Tool
- Confero, Inc. Selected As A Top Business In America By DiversityBusiness.com
- Confero, Inc. Wins 2011 Stevie®Award For Customer Service Consulting Practice Of The Year
- Using Mystery Shopping Results: Key Element of Employee Reviews
- 25 Business Types for Mystery Shopping, Customer Experience Research and Compliance Audits
- Confero Wins Stevie Award
- Have You Listened to Your Company’s Voice Lately?
- Dress Codes and the UBS Debacle
- The Remains of the Previous Customer Were on the Table, and Other Mystery Shopper Comments
- Restaurant Sales Rebounding Slower than Retail and Automotive Sales did in 2010
- Customer Experience Goes Beyond Local or National
- Confero, Inc. Named Finalist In 2011 Stevie Awards For Sales & Customer Service
- 25 Resolutions for Customer-focused Organizations
- Confero CEO Elaine Buxton Finishes Year as President of Industry Association MSPA
- Confero Kicks Off 25th Anniversary 2011!
- Confero’s New Headquarters
- National Go Red For Women Day–February 4th
- How Do You Say, “I’m Sorry” to Customers?
- Retailers Compete for Holiday Customers
- Monitoring Feedback Through Twitter
- Retailers Find Creative New Ways to Capture More Sales
- Confero Goes Red!
- Don’t Forget the Online Aspect of Customer Experience
- Family Dining Mystery Shops
- How will new Gift Cards Rules Impact you and Your Customers?
- Elaine Buxton Supports The NC Center For Women In Public Service’s Women On Board Initiative
- Confero Featured in The Cary Citizen’s Hidden Giant Series
- The Competition for Consumer Dollars, Magic Fitting Rooms, Sales Strategies
- Five Ways Firms Benefit from Internal Surveys
- Confero CEO Talks with Inc. Magazine About How to Set Up a Mystery Shopping Program
- Customer Problem Resolution can Offer Opportunities
- 2010 Mystery Shopping Providers Association Conference
- Uncovering Customer Opinions on Wait Time
- Confero Team Participates in Jiffy Lube Association of Franchisees Conference
- Preparing for Holiday Sales Period: Upselling and Resulting ROI
- Confero’s Elaine Buxton Talks With WRAL About Mystery Shopping
- Head to Head – Customer Satisfaction Surveys vs. Mystery Shops
- Confero, Inc. Named To Carolina Parenting’s 2010 N.C. Family-Friendly 50 List
- Elaine Buxton Named To Triangle Go Red For Women Executive Leadership Team
- US Government Uses Mystery Shopping to Ensure Compliance
- The JetBlue Example: Are Your Employees Preparing to Slide Down the Chute?
- ABCs of an Effective Mystery Shopping Program
- What Would You Do With This Mystery Shopper Feedback?
- Confero Retail Compliance Audit Case Studies Show Reliability and Speed
- Three Myths about Mystery Shops – Don’t Believe them!
- Five Often-Missed Customer Service Focus Areas
- Is Customer Service a Catalyst for Growth in the New Economy?
- Confero Goes Red for Women’s Heart Health!
- Shop the Competition!
- Confero Releases Podcast About Mystery Shopping
- Confero, Inc. Sponsors Triangle Goes Red For Women Luncheon
- Why “No Problem” is still a Customer Service Problem
- Coaching: Maximize Mystery Shop Reports
- Confero’s WayBack Machine and Life Lessons-How Small Efforts Paid off Big in the Late 80’s
- Mystery Shops Tell Part of Customer Experience
- Elaine Buxton Named 2010 Enterprising Woman Of The Year
- Elaine Buxton Discusses Customer Experience In The New Economy At Enterprising Women Conference
- How to Plan for a Mystery Shopping Program Pilot
- Elaine Buxton Elected To Better Business Bureau Of Eastern North Carolina Board Of Directors
- Ten Ways to Use Recorded Telephone Mystery Shops
- Elaine Buxton Elected President of the Mystery Shopping Providers Association Board of Directors
- Confero President Elaine Buxton Named 2009 Businesss Leader Woman Extraordinaire
- Confero Profiled in Triangle Business Journal
- Mystery Shopping for Revenue Generation: Maximize the ROI of Your Mystery Shopping Program
- What is Mystery Shopper Interview Bias?
- Frontline Employees–Advocate or Adversary for your Brand?
- Customer Wait Times: Ideas to Make the Wait More Pleasant
- Confero, Inc. Named To Inc. 5000 List of Fastest Growing Privately-Held Companies in America
- Five Benefits of an Ongoing Customer Service Mystery Shopping Program
- Listening to Employee Telephone Calls: How Do Multiple Employees Approach the Same Customer Inquiry?
- Telephone Mystery Shopping Questions
- Confero, Inc. Names Business Development Manager
- Confero Named Top 100 By Business Leader Magazine
- Why Organizations Use Mystery Shoppers
- Confero Inc. President Named to Enterprising Women Magazine’s Advisory Board
- Confero President Elaine Buxton Elected To Mystery Shopping Providers Association Board Of Directors
- Do Tough Economic Times Result in Customer Service Improvements?
- “No Problem” is a Customer Service Problem
- Confero, Inc. Recognized As Top Business By DiversityBusiness.com
- Five (5) Key Considerations for On-The-Spot Rewards Mystery Shopping
- Customer Satisfaction Research vs. Mystery Shopping: A Dialogue Revisited
- Confero President serves on Industry Panel at Mystery Shopping Providers Association Conference
- The Woman’s Advantage Selects Elaine Buxton
- Confero Recognized by Women’s Business Enterprise National Council for sixth consecutive year
- Confero Recognized by Women’s Business Enterprise National Council for fifth consecutive year
- Confero, Inc. Contribution featured in New Book about Mystery Shopping
- Confero, Inc. Celebrates 20 Years in Business
- Confero, Inc. Featured in NBC-17 Secret Shopping Story
- Confero Recognized by Women’s Business Enterprise National Council for fourth consecutive year
- Raleigh News and Observer Story Features Mystery Shopping and Confero, Inc.
- Elaine Buxton featured in North Carolina Journal for Women’s “Winning Ideas from Winning Women”
- Confero Recognized by Women’s Business Enterprise National Council for third consecutive year
- Confero President Joins Women Presidents’ Organization
- Confero President completes second term on MSPA Board of Directors
- Confero Recognized by Women’s Business Enterprise National Council for second consecutive year
- Confero Recognized by Women’s Business Enterprise National Council (WBENC)
- Confero Earns Better Business Bureau Online Reliability Seal
- Confero, Inc. President Receives 2001 Triangle Business Journal Women in Business Award
- Confero President Concludes Term on Meredith College Board of Trustees
- Trade Journal Publishes Elaine Buxton’s Second Article about Mystery Shopping
- Elaine Buxton Named President of Confero, inc.
- Meredith College to Honor Elaine Buxton
- Confero President discusses Customer Service on WRAL-TV
- Trade Journal Publishes Elaine Buxton’s Article about Mystery Shopping
- Confero Executive Vice President elected Treasurer of Mystery Shopping Providers Association
- Category: Banking & Finance
- Stockbrokers.com Annual Review Includes Confero Telephone Mystery Shopping Results
- Customer Experience Measurement Firm Supplies Phone Assessments for Stockbrokers.com Annual Study
- Confero Provides Assessment Support for 2015 Stockbrokers.com Online Broker Review
- Bank “Retail-like” Strategies Enhance Customer Experience
- Prepared Employees: Ready to Explain Bank Fees
- Financial Reform Laws to Impact Bank Customer Experience
- Mystery Shopping Call Scenarios for Banks
- Category: Compliance
- Category: Confero News
- Category: Customer Experience
- Category: Customer Surveys
- Category: Government
- Category: Incentives
- Category: Leadership News
- Category: Mystery Shopping
- Category: Reporting
- Category: Restaurant & Hospitality
- Category: Retail & Grocery
- Category: Social Media
- Category: Telephone Mystery Shopping
- Category: Travel & Entertainment
- Category: Shoppers
- Filip Horvath – Scammer Impersonating Confero Employee – Please be aware!
- Category: Consumer Alerts
- Scam Alert – Michael Jones
- Latest Scam: Scammer using Confero name asks Consumers to Cash Fake Checks
- Be Aware: James Mosley Posing as Confero Employee
- Consumer Alert – Richard Smith Falsely Posing as Confero Employee
- Scammer using Confero Name and Fake Website
- Fake Emails: Please Don’t Reply or Provide Your Information
- Scammer Posing as Confero Employee – Don’t fall for it
- Consumer Alert: Person Falsely Claiming to be Employee of Confero
- Scammer Impersonating Confero Employee – Please be aware!
- Confero Informs of Scam: Emails from mail-conferoinc.com are not Legit!
- Confero Warns of Fake Check Scam: Daniel Jones
- Confero Alerted of New Scam – Eric Warren
- Confero Informs of Text Scam and Fake Website: https://shoperights.com
- Confero informs of Letter Scam: Andrew Cole
- Confero Warns of Fake Check Scam: Thomas West and Andrew Mann
- Confero Warns of Fake Mystery Shop and Scammer: Paul Meyer
- Warning: Micah Johnson posing as Confero Employee – It’s a Scam
- Confero informs of scam: Jesse Miller and Google Play gift cards
- Confero Warns of Fake Amazon Assignment Scam – Dyna Solid
- Confero Learns of Scam – Peter Progress
- Confero Warns of Another Fraud Scam – Pat Powell
- Confero Issues Warning of LinkedIn Scam – Patrick Powell
- Confero Warns of Text Scam: Frances Ford
- Confero Warns of Email Scam – David Grant
- Confero Warns of Fraudulent Email Scam – Sam Adeson
- Confero Warns of Scam Using Confero Name- Job Offer Scam – John Paula- It’s a Fake!
- Confero Warns of LinkedIn Scam Using Confero Name- Job Offer Scam – Robert Walker- It’s a Fake!
- Confero Warns of LinkedIn Scammers – James Morgan and Mathew Shook
- Warning: People are attempting to Defraud Consumers out of Money Using Confero’s Name
- Confero Warns of Thomas Beck – LinkedIn Scam
- Confero Warns of Oliver Brand Scam
- Confero Warns of LinkedIn Scam: Will@secretshoppercenter.net
- Confero Issues Warning on Frank Wilson – Another LinkedIn Scam
- Confero Warns of Scam: Eric Johnson
- Confero Issues Warning about John Gordon – LinkedIn Scam
- Confero Warns of Email Scam from Oliver@conferoinc.net
- Confero Warns of Third LinkedIn Scam – Toby Phillips
- Confero Warns of LinkedIn Scam Using Confero Name- Job Offer Scam – Lauren Smith- It’s a Fake!
- Confero Warns of LinkedIn Scam Using Confero Name- Job Offer Scam – Will George- It’s a Fake!
- Confero Warns of Interview – Job Offer Scam- David Foster – It’s a Fake!
- Confero Warns about Recent Email Scam: Belinda Ramos and N. William Brock
- Confero Warns about Fake Email, Fake Schedulers Amelie Armstead Miyuki Jefferson
- Confero Warns About Mystery Shopping Scam Using the Name Diane Holley
- Confero Warns About New Mystery Shopper Scam Using the Name Nicolas Morgan
- Confero Warns (Again) About New Mystery Shopper Scam Using the Name Paul Williams
- Confero Warns About New Mystery Shopper Scam Using the Name Kelvin Ford
- Confero Warns About New Mystery Shopper Scam Using the Name Paul Williams
- Confero Warns About New Mystery Shopper Scam Using the Name Kevin Bailey
- Visa Director Writes about Mystery Shopping Scams
- Confero Warns About New Mystery Shopper Texting Scam: 888-408-1754
- Be Aware of a New Email Scam!
- New E-Mail Scam Update
- Confero Warns of a New E-Mail Scam
- How to Spot a Scam
- Confero Warns About Fake Job Postings
- Confero Warns About Fake Check Scams, New Names Added to List of Scammers
- Confero Warns About Job Posting Scam Alert, Hourly Rate Stated
- Confero President Discusses Mystery Shopping Scams with WRAL Reporter Monica Laliberte
- Updated! FTC Issues Warning About Mystery Shopping Scams
- FTC Issues Warning About Mystery Shopping Scams
- FTC Mails Redress Checks to Fraud Victims Who Lost Money Through MoneyGram’s Money Transfer System
- Have you been a victim of a fake check scam?
- Confero warns consumers about fake check scams
- Consumer Alert: Updated 01/08/10
- Confero and Better Business Bureau (BBB) Release Mystery Shopping Scam Video
- Consumer Alert: Updated 12/14/09
- Confero Warning about Fake Check & Money Transfer Scams: Updated 11/2/09
- Confero Reiterates Consumer Warning of Scam Artist Posing as Confero Recruiter in Fake Checks Scam
- Confero Continues Warning Consumers of Scam Artist Posing as a Confero Mystery Shop Recruiter
- Confero Warns Consumers of Scam Artist Posing as a Confero Mystery Shop Recruiter
- Mystery Shopping Scam Exposed on NBC Today Show
- Fraudulent Confero “Recruiter” Chris Jordan added to list of fakes in scam
- Fraudulent “Recruiters” Robert Preston, Micheal Thomforde, James Clayton, and Paula Moore
- Consumers Lured into New Version of Check Scam
- Beware of Fake Confero “Recruiters” James Scott and Carlos Burnett
- Category: Shopper News
- Confero Sponsors, Presents at MSPA America’s ShopperFest at Sea 2022
- Celebrating 34 years of Confero with 34 days of Giving
- Hello Shoppers and Auditors
- Confirm Your Mystery Shop!
- Tips for Writing Comments and Narratives in Mystery Shopping Reports
- We are Secure!
- Confero Warns of Fraudulent Email Scam – Thomas Keane
- Mystery Shopping Photography 101!
- Join us! Confero President Elaine Buxton to Speak During Mystery Shopper Conference Call
- Top Six Mistakes to Avoid When Completing a Mystery Shop Report
- Audit Projects Increase
- Thanks for the Memory
- The Dangers of Copy and Paste
Services
- Compliance Audits
- Incentives & Motivation
- In Store Research
- Social Media Monitoring
- Customer Surveys
- On Site & Online Mystery Shopping
- Telephone Mystery Shopping
Testimonials
- Carol P.
- Marketing Administrator - Research
- VP, Retail Management
- Business Execution Specialist
- Director of Customer Experience
- Training Manager
- Marketing Analyst Health Services Administration
- Senior National Sales Executive
- Senior Sales Executive
- Director of Marketing
- VP of Quality Assurance, Training & Safety
- CEO
- General Manager
- Health Center Administrator
- Marketing Administrator - Research
- Business Development Director
Case Studies
- Online Surveys Lead Improvements – Fast Casual Chain
- Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting
- Tourism Center – Do local employees recommend their area’s places to visit?
- Education Phone Calls – Is what they’re saying legal?
- Military Stores: Associate Product Knowledge and Returns
- Private Schools – Associate Follow-up and Sales Skills
- Campus Dining Mystery Shopping
- Education Compliance Checks – What are Employees saying?
- Testing the Test: POP and Sales Support for New Products
- Unexpected Benefits: Reduced Accidents
- Telephone Mystery Shopping with Incentives, Rewards on a Budget
- Head to Head Competitive Shop Analysis: Bank Branches
- Cross Selling and Referrals: Bank Branches
- Head to Head Competitive Shop Analysis: Brokerage Services
- Physician Referrals and Patient Service
- Appointment Setting at Doctors’ Offices, Wait times and Friendliness
- Communication in Healthcare: Is it Clear?
- Intake staff at Law Office: Are employees following standards?
- Airport Parking Breakthroughs
- Increasing Success at Amusement Parks
- Alcohol and Tobacco Sales: Compliance with ID Laws
- Audit a National Retail Reset: 2000 stores, 2 days’ notice, 3 days to complete
- Grocery Store Checkout Times
- Menu Test Marketing
- Revenue Generation via Upselling
- Restaurant POP Audits Show What to Focus on and Where
Teams
Our Clients
