News & Updates

  • Confirm Your Mystery Shop!

    January 25, 2016

    Effective January 25, 2016, when mystery shoppers request shopping assignments from Confero, an email notice is sent to the shopper when their offer to shop is accepted. The shop requires confirmation. 

     
    Confirming is easy! There are three different ways to confirm a shop:
    1. Click the link provided within the confirmation email or
    2. Copy and paste that link into your browser’s address bar or
    3. Log into your Shop Log, click on the Confirm button to the left of the shop listing. (If you have multiple shops, this may be easier to do them all at once). 
     
    Confirming your shop will 
  • Tips for Writing Comments and Narratives in Mystery Shopping Reports

    February 20, 2015

    You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not? 

    Here are some tips to help you when you fill out your next report. 

  • We are Secure!

    January 23, 2015

    We are pleased announce we have a new level of online security for conferoinc.com website and our Sassie-based Compass mystery shopping reporting system.

  • Mystery Shopping Photography 101

    November 17, 2014

    Tips for getting the perfect shot while mystery shopping! 

  • Top 6 Mistakes to Avoid When Completing a Mystery Shop Report

    May 24, 2011

    Here at Confero, we get lots of questions from mystery shoppers asking how they can improve their shop ratings.  One easy way to improve your shop rating is to make sure you are providing a clean, concise mystery shop report every time.  Here is a list of the Top Six Mistakes to Avoid When Completing a Mystery Shop Report:

    1. Copying and pasting shop information.   Each mystery shop is unique, so each mystery shop report should be unique to each individual shop.  Our clients do not accept reports with copied or “canned”comments, as they expect each unique mystery shop/audit visit’s conversation to be reported individually. That’s what they are paying for. Copied or canned comments imply that the mystery shopper did not make the required observations or give them full attention.  For more details about this, see Cathy Stucker’s blog about all the “Dangers of Copy and Paste.”