News & Updates

We are pleased announce we have a new level of online security for conferoinc.com website and our Sassie-based Compass mystery shopping reporting system.

A scam was uncovered recently which offers a fake mystery shop assignment and delivery of a fraudulent check as “payment” before the shop.  The communication encourages the recipient to cash or deposit a fraudulent cashier’s check at their own bank before completing a shop assignment at a drug store.

Tips for getting the perfect shot while mystery shopping! 

Join us Thursday, May 22nd at 4:00 PM PDT, 7:00 PM EDT for a free conference call with Elaine Buxton, President and CEO of Confero, Inc, organized by the Independent Mystery Shoppers Coalition (IMSC, http://www.imscinfo.com/) In  the interview-style call, Elaine will discuss how she got involved in the mystery shopping industry. She will also talk […]

Here at Confero, we get lots of questions from mystery shoppers asking how they can improve their shop ratings.  One easy way to improve your shop rating is to make sure you are providing a clean, concise mystery shop report every time.  Here is a list of the Top Six Mistakes to Avoid When Completing a Mystery Shop Report:

1. Copying and pasting shop information.   Each mystery shop is unique, so each mystery shop report should be unique to each individual shop.  Our clients do not accept reports with copied or “canned”comments, as they expect each unique mystery shop/audit visit’s conversation to be reported individually. That’s what they are paying for. Copied or canned comments imply that the mystery shopper did not make the required observations or give them full attention.  For more details about this, see Cathy Stucker’s blog about all the “Dangers of Copy and Paste.”