Social Media Monitoring

Save hours of work. Respond to and engage with customers quickly.

Easily respond to customer reviews from anywhere
See all customer reviews in one place
Save hours of work. Reply to online reviews in one centralized place, quickly, on the fly or with templated responses.
Sentiment analysis using AI assigns scores to unrated text like tweets and Instagram posts so metrics can be tracked on sites that do not offer ratings.
Location level monitoring for franchisees and multi-unit operators.
Corporate and brand level monitoring for franchisors, brands, agencies, and corporate marketers.
Our services even monitor online location profiles to make sure addresses. phone numbers and operating hours are consistent on all platforms.

Standalone or integrated with other research

Social media monitoring services are available as a standalone service

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As a complement to your mystery shopping, onsite audits, compliance, and customer survey services.

Everything rolls up neatly into our reporting platform. Clients can monitor mystery shopping, compliance audits and social media listening, and response from one dashboard.

Case Studies

Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting

In 2014, a large, nationwide sandwich chain was spending considerable time gathering information on customer experience from several reporting places. Confero was already providing mystery shopping data, and they needed a solution where they could review customer feedback on the same system/ This would allow managers an easy way to keep track of both types […]

Airport Parking Breakthroughs

Parking revenue growth is essential to this airport’s viability. Parking is its largest non-aeronautical revenue source. The airport needed to better understand travelers’ parking preferences to maximize usage and revenue from its spaces across 3 locations. An ongoing customer satisfaction survey, along with customer-provided information inside the airport’s customer feedback system, identified the need for […]

Tourism Center – Do local employees recommend their area’s places to visit?

A tourism organization approached Confero with a concern. They worried that employees at the area’s restaurants, stores, lodging, and attractions were not suggesting other things to do in the area when asked by a guest. Worse, they feared that responses at times could include comments that there was nothing to do. The businesses needed to […]

Social Media Monitoring: Need help?

05 May, 2019 by Confero Inc.

Confero offers Social Media Monitoring, to complement your mystery shopping! For most consumers, the buying process begins and ends with online reviews, yet many companies...

Why Confero