Is it Time to Re-calibrate Your Mystery Shopping Program?
Organizations evolve.
Operations change.
Most businesses have changed how the inform and interact with customers and employees since the pandemic installed technology into daily life.
Over time, the criteria and focus of your mystery shopping program should be double checked to make sure it’s still on target.
This infographic checklist includes considerations for rethinking your mystery shopping program:
Is it Time to Re-Calibrate Your Mystery Shop Program?
If you would like to review or to re-calibrate your mystery shopping program, please reach out to Confero.
Learn more about Confero’s on site & online mystery shopping, in store research, customer surveys or other types of customer experience research options.