A wide range of customer experience research services are offered by Confero. All are designed to assist your company with brand audits, assessing current customer service offerings, compliance audits, social media monitoring and much more.
Why Work With Confero?
Confero is a privately held, women-owned corporation founded in 1986. Additionally, Confero offers a unique blend of experience and expertise to benefit clients with in depth valuable customer experience research. Thus, enabling you to leverage decades of Confero’s extensive customer experience research expertise with tailored mystery shopping, in-person interviews and focus group programs. With this in mind, all projects are designed to drive actionable insights, ensuring your business remains ahead of customer expectations.
What Actionable Customer Experience Insights Can Confero Research?
Confero gives your company comprehensive retail experience enabling impactful insights. Thus, you can rely on Confero’s broad industry knowledge to deliver high-quality mystery shopping programs that resonate with your specific type of retail environment, providing consistent and meaningful insights to drive success.
Essentially, Confero’s commitment to building long-term partnerships and retaining seasoned professionals ensures that your customer experience initiatives are managed with consistent quality. Hence, laying a solid foundation for future research needs.
Confero’s Key Differentiators –
Confero has partnered with firms from small to large for decades.
Here are reasons why Confero is a good choice for your customer experience research needs:
Flexible & Right Size – With over 35 years in the customer experience research industry, Confero possesses the knowledge to implement tailored programs. Our past programs include working for companies in retail, convenience store, fuel centers and automotive. So, Confero offers a wealth of knowledge to apply to your program.
Comprehensive Experience & Personalized Service – Leveraging over three decades of industry experience, Confero is uniquely positioned to offer scalable research solutions. Hence, our programs are both extensive and meticulously managed from start to finish.
Advanced Analytics – Using state-of-the-art technology enhances Confero’s service quality. Thus providing, the data gathered is processed and presented in empowering ways for your decision-making and drive success.
Uncompromising Quality in Every Report – On each project, every mystery shop is meticulously reviewed. Our decades of experience enables us to provide impactful results. Beginning with shopper selection and carrying through ensuring report accuracy to deliver impactful and meaningful results.
Long Term Client Relationships – Confero has a history of long term client relationships. Due to our unwavering commitment, innovation in delivering client projects coupled with consistent experienced staffing to on going client relationships.
Easy to Work With Us – To clients, everything Confero does seems simple and turnkey. On Confero’s side, we manage every detail efficiently whether simple or complex to provide both clear concise processes and results.
Confero’s Industry Leadership Commitment –
Confero provides client insights based on current customer experience research industry trends. The company has a long-term history of involvement in the leading organization for mystery shopping companies. In 1998, Confero was. involved with the formation of the Mystery Shopping Providers Association (MSPA) and Confero’s president served on MSPA’s first board of directors.
Currently, Elaine’s active involvement in MSPA continues. Within MSPA, member companies exchange ideas and strategies keeping abreast of challenges facing the industry.
Explore More In Depth the Types of Customer Experience Research Confero Offers:
Compliance Audits
Customer Surveys
In Store Research
Incentives & Motivation
On Site & Online Mystery Shopping
Social Media Monitoring
Telephone Mystery Shopping
These operational insight survey options and more are available to improve your business performance and to exceed customer expectations.
Want to Explore Working With Confero to Improve Your Business?
Reach out to us now to schedule an appointment today. We will explore how Confero’s customer research services and operational insights can help build your business.
