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Confero’s “EKG”  Report Shows Where to Focus Your Efforts

Mar 19, 2019 by Confero Inc.

Do you find yourself  spending a lot of time digging through mystery shop reports to draw conclusions?  

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Confero Participates in 2019 AMC Connections Showcase for AMC

Mar 18, 2019 by Confero Inc.

On Friday, February 22nd, Confero was pleased to participate in the 2019 AMC Connections Showcase held at Manchester Grand Hyatt in San Diego, California.  

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Confero Participates in Go Red for Women!

Mar 18, 2019 by Confero Inc.

On January 31st, the Confero team met to learn more about heart disease in women, warning signs and how to administer hands-only CPR.  

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Mystery Shops to Improve the Drive thru Experience

Mar 18, 2019 by Confero Inc.

If your restaurant has drive thru locations, your goal is to ensure consumers return to your drive thru - and not to your competitor’s instead. Before you can improve, you need to know how drive thru associates perform. 

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Sharing Mystery Shopping Reports: What’s Best?

Jan 29, 2019 by Confero Inc.

Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.

 

 

 

 

 

 

 

 

 

 

 

 

Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!

What makes for action-oriented coaching for both good and bad mystery shopping results?

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Confero President Serves as Judge for Steve Award for Customer Service

Jan 29, 2019 by Confero Inc.

Confero’s president, Elaine Buxton, served as a judge for the 2019 Stevie Awards for the Customer Service/Contact Center Team category. The Stevie awards began in 2002 to boost public recognition of achievements and contributions of companies and working professionals worldwide.  The Stevie since then has become one of the world's most coveted prizes. There are

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NPS - Net Promoter Score - Add It To Your Survey!

Jan 18, 2019 by Confero Inc.

Did you know that you can add a question to your existing mystery shopping survey to collect information on Net Promoter ®? 

The Net Promoter Score is a powerful marketing metric that measures whether customers are likely to recommend your services to others.

It’s an excellent indicator of future revenue growth. The metric is 

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Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass reporting site

Jan 15, 2019 by Confero Inc.

Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.

Future videos will show specific reports and 

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Confero Takes Action in the Community

Jan 04, 2019 by Confero Inc.

2018 was a year filled with important needs in our community, from families who needed supplies after Hurricane Florence, to those who needed assistance with holiday gifts for their children. Confero lent a hand. 

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Customer Experience Measurement Firm Supplies Phone Assessments for Stockbrokers.com Annual Study

Feb 23, 2018 by Confero Inc.

Elaine Buxton, president and CEO of Confero, Inc. (http://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Stockbrokers.com Online Broker Review

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