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Reporting at a Glance 3: Confero’s How to Create DIY Custom Reporting Dashboard Views

Apr 29, 2019 by Confero Inc.

Here's how to create your own custom dashboard views to highlight just the results you want to see. Create as many as you want. Save and share 

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Confero Awarded Better Business Bureau BBB Torch Award for Marketplace Ethics

Apr 29, 2019 by Confero Inc.

Confero is pleased to announce that the company received an award in the mid-size business category for the BBB of Eastern North Carolina’s annual Torch Awards for Marketplace Ethics.  

 

BBB Torch Award Confero 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Auto Draft is Available!

Apr 23, 2019 by Confero Inc.

Do you have multiple entities or franchised locations? Are you sending us several checks each month? Auto payment saves you the time and work processing a check payment each month from multiple entities.  

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Stockbrokers.com Annual Review Includes Confero Telephone Mystery Shopping Results

Apr 05, 2019 by Confero Inc.

Confero announced that that the firm recently provided telephone mystery shopping research for the 2019 annual Stockbrokers.com Online Broker Review.     The research included gathering of 4,544 data points in nine different areas, which were used to provide ratings for the online brokerage companies.

 

  

 

 

 

 

 

 

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Confero Provides Data for 2019 Worldwide Smiling Report

Apr 02, 2019 by Confero Inc.

Confero is pleased to announce that it supplied mystery shopping information for the 2019 Smiling Report.  The Smiling Report compiles data from mystery shopping evaluations conducted in over 56 countries worldwide. 

 

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Reporting at a Glance 1: Confero’s “EKG”  Report Shows Where to Focus Your Efforts

Mar 19, 2019 by Confero Inc.

Do you find yourself  spending a lot of time digging through mystery shop reports to draw conclusions?  

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Confero Participates in 2019 AMC Connections Showcase for AMC

Mar 18, 2019 by Confero Inc.

On Friday, February 22nd, Confero was pleased to participate in the 2019 AMC Connections Showcase held at Manchester Grand Hyatt in San Diego, California.  

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Confero Participates in Go Red for Women!

Mar 18, 2019 by Confero Inc.

On January 31st, the Confero team met to learn more about heart disease in women, warning signs and how to administer hands-only CPR.  

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Mystery Shops to Improve the Drive thru Experience

Mar 18, 2019 by Confero Inc.

If your restaurant has drive thru locations, your goal is to ensure consumers return to your drive thru - and not to your competitor’s instead. Before you can improve, you need to know how drive thru associates perform. 

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Sharing Mystery Shopping Reports: What’s Best?

Jan 29, 2019 by Confero Inc.

Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.

 

 

 

 

 

 

 

 

 

 

 

 

Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!

What makes for action-oriented coaching for both good and bad mystery shopping results?

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