Client Login

Client News

Confero Headquarters in Path of Hurricane Florence

Sep 13, 2018 by Confero Inc.


Hurricane FloranceOur headquarters in Raleigh, NC is likely in the path of the Hurricane Florence, so there is a chance you may not be able to reach us if we lose power temporarily. If we do not lose power, we will be working as normally scheduled.  Please know we will do everything we can to remain reachable, but situations may be such that we simply cannot.

Our thoughts and prayers are with our NC, SC, GA and VA community during this weather event. We hope everyone stays safe!


Customer Experience Measurement Firm Supplies Phone Assessments for Annual Study

Feb 23, 2018 by Confero Inc.

Elaine Buxton, president and CEO of Confero, Inc. (, a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Online Broker Review


Confero CEO Elaine Buxton Elected Chair of Better Business Bureau (BBB) of Eastern North Carolina

Jan 26, 2016 by Confero Inc.

Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.


Mystery Shops:  How often? How many?

May 29, 2015 by Elaine Buxton

Do these two questions about your mystery shopping program have you puzzled? Problem solved!  Timing and frequency of shops go hand in hand.  Based on our decades of experience, here are five things to consider:


Program Guide: Guide to ReCalibrating Your Mystery Shopping Program [Infographic]

May 29, 2015 by Confero Inc.

Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program. 



Five Key Decisions for your Employee Recognition and Incentive Program

Apr 29, 2015 by Elaine Buxton

We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?”  It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.

Your employees live in this economy, too, and are conditioned to look for rewards. Do you


Program Guide: On Site Audits [Infographic]

Apr 29, 2015 by Confero Inc.

This checklist includes considerations for on site field audits.


Confero On Site Audit Guide


Auto Draft Payment Option Announced for Franchised Clients with Multiple Entities

Mar 31, 2015 by Confero Inc.

Own multiple franchised entities? Want each one to pay for their own mystery shop reporting? Sending us multiple checks? We have a solution! 


Mystery Shopping Program Guide: Retail Mystery Shopping [Infographic]

Mar 31, 2015 by Confero Inc.

This checklist includes considerations for retail mystery shopping programs.

Retail Mystery Shopping Guide Infographic


Four Tips for Managing Tablets and the Restaurant Guest Experience

Feb 27, 2015 by Confero Inc.

Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?  

How do tablets change the server’s role with the diners?