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Mystery Shops Uncover Surprises

Jun 17, 2019 by Confero Inc.

 

 

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize

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Reporting at a Glance 4: Confero Compass Dashboards: Recent Evaluations and your Score

Jun 17, 2019 by Confero Inc.

This video includesThis is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

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Tips to Keep Your Mystery Shop Program Fresh

Jun 14, 2019 by Confero Inc.

The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.

 

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Calculate ROI on Mystery Shops

May 28, 2019 by Confero Inc.

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.

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Social Media Monitoring:  Need help?

May 14, 2019 by Confero Inc.

Confero offers Social Media Monitoring, to complement your mystery shopping! 

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Reporting at a Glance 3: Confero’s How to Create DIY Custom Reporting Dashboard Views

Apr 29, 2019 by Confero Inc.

Here's how to create your own custom dashboard views to highlight just the results you want to see. Create as many as you want. Save and share 

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Confero Awarded Better Business Bureau BBB Torch Award for Marketplace Ethics

Apr 29, 2019 by Confero Inc.

Confero is pleased to announce that the company received an award in the mid-size business category for the BBB of Eastern North Carolina’s annual Torch Awards for Marketplace Ethics.  

 

BBB Torch Award Confero 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Auto Draft is Available!

Apr 23, 2019 by Confero Inc.

Do you have multiple entities or franchised locations? Are you sending us several checks each month? Auto payment saves you the time and work processing a check payment each month from multiple entities.  

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Stockbrokers.com Annual Review Includes Confero Telephone Mystery Shopping Results

Apr 05, 2019 by Confero Inc.

Confero announced that that the firm recently provided telephone mystery shopping research for the 2019 annual Stockbrokers.com Online Broker Review.     The research included gathering of 4,544 data points in nine different areas, which were used to provide ratings for the online brokerage companies.

 

  

 

 

 

 

 

 

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Confero Provides Data for 2019 Worldwide Smiling Report

Apr 02, 2019 by Confero Inc.

Confero is pleased to announce that it supplied mystery shopping information for the 2019 Smiling Report.  The Smiling Report compiles data from mystery shopping evaluations conducted in over 56 countries worldwide. 

 

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