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Reporting at a Glance 5: Confero Compass Dashboards: Sections by Level

Jul 29, 2019 by Confero Inc.

This is the first of several videos showing you the variety of reprming on store cleanliness.orting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need. This video focuses on the "sections" of the survey and the reporting hierarchy. Example: show how each region is 

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Confero Sponsors and Presents at MSPA America’s SHOPPERFEST 2019

Jul 16, 2019 by Confero Inc.

Our president, Elaine Buxton, attended the June 28-30 SHOPPERFEST conference hosted in Pittsburgh by the Mystery Shopping Professionals Association (MSPA) Americas.  During this event, 

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Mystery Shops Uncover Surprises

Jun 17, 2019 by Confero Inc.

 

 

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize

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Reporting at a Glance 4: Confero Compass Dashboards: Recent Evaluations and your Score

Jun 17, 2019 by Confero Inc.

This video includesThis is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

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Tips to Keep Your Mystery Shop Program Fresh

Jun 14, 2019 by Confero Inc.

The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.

 

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Increase Business Opportunities with Telephone Mystery Shops

Jun 06, 2019 by Confero Inc.

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 

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Compliance Audits Equal Consistency

Jun 06, 2019 by Confero Inc.

Are the correct and current promotional signs in place at your stores or restaurants?  Possibly, you are not sure, and you don’t have time to visit or call your units to find out!  

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Calculate ROI on Mystery Shops

May 28, 2019 by Confero Inc.

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.

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Social Media Monitoring:  Need help?

May 14, 2019 by Confero Inc.

Confero offers Social Media Monitoring, to complement your mystery shopping! 

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Reporting at a Glance 3: Confero’s How to Create DIY Custom Reporting Dashboard Views

Apr 29, 2019 by Confero Inc.

Here's how to create your own custom dashboard views to highlight just the results you want to see. Create as many as you want. Save and share 

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