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Testimonials

  • Nationwide Fast Food Chain Business Development Director Recommends Confero –

    Elaine and her team have not only met, but have exceeded my expectations with regards to their role in facilitating and reporting on the execution of a strategically important marketing program with my customer in the Philadelphia marketplace. I would highly recommend their services to anyone.

    Summary
    Business Development Director Recommends Confero
    Article Name
    Business Development Director Recommends Confero
    Description
    Learn what a business development director of nationwide fast food chain thinks of Confero's customer experience research's impact for them.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Nationwide Fast Food Chain
    Business Development Director Recommends Confero

  • Airport Marketing Administrator Rates Confero’s Reports –

    First, great meeting today. Please thank Paul for all of his hard work along with all of the work you have done on the Parking project. I am so excited about the report. FANTASTIC!!!

    Summary
    Marketing Administrator Rates Confero Research Reports
    Article Name
    Marketing Administrator Rates Confero Research Reports
    Description
    See how an airport marketing administrator rates Confero's customer experience research reports and their impact for their business.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Airport
    Marketing Administrator Rates Confero Research Reports

  • Confero’s Reports Improve a Medical Practice’s Patient Service –

    Thanks for the great summary. We do intend to start a program again in a few months with modified surveys surrounding new things happening with the practice.

    Your company has been a big help in restoring our customer service scores.

    Summary
    Confero's Reports Improve a Medical Practice's Patient Service -
    Article Name
    Confero's Reports Improve a Medical Practice's Patient Service -
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Orthopaedic Practice
    Health Center Administrator Shares Confero Improves Medical Practice

  • International Food and Beverage Company’s General Manager’s Opinion of Confero Franchisee Research Program –

    “The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.”

    Summary
    International Food and Beverage Company's General Manager's Opinion of Confero Franchisee Research Program -
    Article Name
    International Food and Beverage Company's General Manager's Opinion of Confero Franchisee Research Program -
    Description
    See how revealing Confero's customer experience research reports were for an international food and beverage company's general manager.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    International Food and Beverage Company
    General Manager Shares Appreciation for Confero’s Work

  • Confero’s Mystery Shopper Notes Impress Financial Client’s CEO –

    “I’m impressed with the call notes your testers provided. It also appears as though most of them were giving a good range of scores, which is refreshing to see.”

    Summary
    Confero's Mystery Shopper Notes Impress Client CEO
    Article Name
    Confero's Mystery Shopper Notes Impress Client CEO
    Description
    Learn what the CEO of an online financial firm thought of Confero's mystery shopper notes included in the final report.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Online Broker Research Firm
    Confero’s Mystery Shopper Notes Impress Client CEO

  • Vice President of Quality Assurance, Training & Safety Shares Opinion of Confero’s Research Program –

    This program has been nothing short of earth shattering for our leadership team.

    We have learned so much about our staff’s tendencies and where we need to do a better job on our training and coaching.

    Summary
    VP of Quality Assurance, Training & Safety's Opinion of Confero's Research Programs
    Article Name
    VP of Quality Assurance, Training & Safety's Opinion of Confero's Research Programs
    Description
    Vice President of Quality Assurance, Training & Safety shares opinion of Confero's research program and how it has impacted their business.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Property and Casualty Insurance Inspection and Reporting
    VP of Quality Assurance, Training & Safety’s Opinion of Confero

  • Director of Marketing for Fast Foot Chain on Confero’s Reports –

    The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.

    Summary
    Director of Marketing for Fast Foot Chain on Confero's Reports
    Article Name
    Director of Marketing for Fast Foot Chain on Confero's Reports
    Description
    Learn what the director of marketing for a fast food chain thinks of Confero's customer experience research reports.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Fast Food Chain
    Director of Marketing for Fast Foot Chain on Confero’s Reports

  • Senior Sales Executive of a Global Beverage Company Reviews Confero –

    Thank you for all that Confero does for us and especially for my customers. Kara does a fantastic job, we love her!

    Summary
    Senior Sales Executive of a Global Beverage Company Reviews Confero -
    Article Name
    Senior Sales Executive of a Global Beverage Company Reviews Confero -
    Description
    Senior Sales Executive of a Global Beverage Company Reviews Confero's services.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Global Beverage Company
    Senior Sales Executive of a Global Beverage Company Reviews Confero

  • This is fantastic information. The information we presented last week was received really well and created a lot of discussion with franchisees at the owners meeting. Thank you again for your support.

    Summary
    Fantastic Information
    Article Name
    Fantastic Information
    Description
    Learn how Confero's customer experience research program helped a Senior National Sales Executive with fantastic information.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Global Beverage Company
    Senior National Sales Executive

  • Health Services Administration’s Marketing Analyst Reviews Confero Research Project –

    “Thank you for your outstanding management of this project! There was a lot going on on my end this year with Covid data/projects that often kept me from this project. Knowing it was in good hands has been a great comfort. “

    Summary
    Health Services Administration's Marketing Analyst Reviews Confero Research Project -
    Article Name
    Health Services Administration's Marketing Analyst Reviews Confero Research Project -
    Description
    Review of Confero's project management professionalism by a health services marketing analyst.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Senior Living
    Marketing Analyst Health Services Administration

  • Training Manager Shares Results of Confero’s Mystery Shop Program –

    Our mystery shop program with Confero has helped us measure our customer service and make improvements towards our goals.

    In less than one year with Confero, we are seeing improvements in our stores.

    Summary
    Training Manager Shares Results of Confero's Mystery Shop Program -
    Article Name
    Training Manager Shares Results of Confero's Mystery Shop Program -
    Description
    In this review, a training manager shares results their stores have seen as a result of Confero's mystery shop program.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Regional Retailer
    Training Manager Shares Results of Confero’s Mystery Shop Program –

  • Long Term Client Reviews Confero’s Ongoing Customer Experience Research Services –

    It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports.

    We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success.

    Summary
    Long Term Client Reviews Confero's Ongoing Customer Experience Research Services
    Article Name
    Long Term Client Reviews Confero's Ongoing Customer Experience Research Services
    Description
    Learn what a long term client thinks in this review of Confero's ongoing customer experience research services.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Fortune 500 Automotive/Petroleum Company
    Director of Customer Experience Reviews Confero

  • Review of Confero’s Research Reports to Companies –

    Laura & Paul have been sending very easy to understand reports to us for longer than I have been with the company.

    We are happy to be listed as one of your references.

    Summary
    Review of Confero's Research Reports to Companies -
    Article Name
    Review of Confero's Research Reports to Companies -
    Description
    Learn how useful and usable Confero's client reports are for the businesses served.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Nationwide Convenience Store
    Business Execution Specialist Shares Confero Report Experience

  • Internal Quality Control Audit Program Review –

    Confero has helped our company develop an internal quality control audit program that focuses on key issues which are important to our customers.

    In three years, the program has grown in such fashion that our management teams have collectively raised their average audit scores dramatically. It has become an integral element of the management department’s focus on property performance, and allows our managers to produce achievable results that reflect positively on the manner in which they operate their centers.

    Summary
    Internal Quality Control Audit Program Review
    Article Name
    Internal Quality Control Audit Program Review
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Shopping Center Management Company
    VP, Retail Management & Confero’s Internal Audit Program Review

  • Customer Survey Research Review by Confero Client –

    We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level.

    This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

    Summary
    Customer Survey Research Review
    Article Name
    Customer Survey Research Review
    Description
    Learn what a Confero client thought about Confero's customer survey research and how it impacted their business.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Airport
    Marketing Administrator Reviews Confero’s Customer Research

  • Mystery Shopper Review of Confero –

    I have been a shopper with Confero for almost 8 years. They offer competitive shopper compensation and a great variety of shop options that have exceeded my expectations. What I love most about Confero is the staff and the family culture. They truly care about their shoppers as well as the level of service they provide to their clients.

    Summary
    Carol P. - Mystery Shopper Review
    Article Name
    Carol P. - Mystery Shopper Review
    Description
    Learn what a mystery shopper who has contracted with Confero for 8 years thinks of working with us.
    Author
    Publisher Name
    Confero, Inc.
    Publisher Logo
    Shopper
    Carol P. – Confero Mystery Shopper Review
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