Testimonials

Elaine and her team have not only met, but have exceeded my expectations with regards to their role in facilitating and reporting on the execution of a strategically important marketing program with my customer in the Philadelphia marketplace. I would highly recommend their services to anyone

First, great meeting today. Please thank Paul for all of his hard work along with all of the work you have done on the Parking project. I am so excited about the report. FANTASTIC!!!

Thanks for the great summary. We do intend to start a program again in a few months with modified surveys surrounding new things happening with the practice. Your company has been a big help in restoring our customer service scores.

The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.

I’m impressed with the call notes your testers provided. It also appears as though most of them were giving a good range of scores, which is refreshing to see.

This program has been nothing short of earth shattering for our leadership team. We have learned so much about our staff’s tendencies and where we need to do a better job on our training and coaching.

The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.

Thank you for all that Confero does for us and especially for my customers. Kara does a fantastic job, we love her!

This is fantastic information. The information we presented last week was received really well and created a lot of discussion with franchisees at the owners meeting. Thank you again for your support.

“Thank you for your outstanding management of this project! There was a lot going on on my end this year with Covid data/projects that often kept me from this project. Knowing it was in good hands has been a great comfort. “

Our mystery shop program with Confero has helped us measure our customer service and make improvements towards our goals. In less than one year with Confero, we are seeing improvements in our stores.

It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports. We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success.

Laura & Paul have been sending very easy to understand reports to us for longer than I have been with the company. We are happy to be listed as one of your references.

Confero has helped our company develop an internal quality control audit program that focuses on key issues which are important to our customers. In three years, the program has grown in such fashion that our management teams have collectively raised their average audit scores dramatically. It has become an integral element of the management department’s focus on property performance, and allows our managers to produce achievable results that reflect positively on the manner in which they operate their centers.

We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

I have been a shopper with Confero for almost 8 years. They offer competitive shopper compensation and a great variety of shop options that have exceeded my expectations. What I love most about Confero is the staff and the family culture. They truly care about their shoppers as well as the level of service they provide to their clients.