Industry Experience in Customer Experience Measurement

Confero works within a variety of industries. We have the experience to understand your industry, your competitive challenges and how to tailor a shopping, training or consulting program to meet your operational objectives.

We are sometimes asked if we specialize in one industry and the answer is a resounding No. Why?

  • Our clients are leaders in their industries. Who wants a customer experience measurement program that is just like everyone else’s? Our clients want to beat their competitors, not be like them.
  • Breakthrough ideas for best practices in one industry often translate well into other industries.
  • Confero clients benefit from our collective wisdom across many industries. Banks are acting more like retailers; foodservice operators are branding themselves more like packaged goods. There is much to be learned from other industries and we don’t want our clients to miss out.

Confero offers experience in the following industries:

  • Automotive sales and service
  • Retail and Shopping Centers
  • Food Service, including institutional
  • Banking
  • Financial and insurance services
  • Shopping Centers
  • Real Estate
  • Entertainment and Theme Parks
  • Consumer products
  • Hospitals, Healthcare
  • Medical Practices