Restaurant & Hospitality

Mystery shopping and audit services to check

Covid best practices compliance
Service times
Alcohol sales compliance
Beverage products
CPG brands sold in restaurants
Online ordering ease of use
Curbside pickup process
Delivery process
Associate, cashier, server friendliness and knowledge
Food quality and presentation
Photos of food, rest rooms, cleanliness, promotions
Limited time offer (LTO) execution
Telephone reservations – recorded and nonrecorded
Cleanliness
Operational weaknesses
Risk and liability potential

Customer Experience & Employee Motivation Services

Monitor social media about your venues to ensure positive feedback. Respond to social feedback directly from our Compass™ online reporting tool.

Survey customers during their visit or after using mobile technology or interviews.

Dig deeper into customer personas and purchase journeys using focus groups.

Reward star performers or an entire team with branded virtual or physical gift cards showing your company logo and appreciation message

Case Studies

Restaurant POP Audits Show What to Focus on and Where

A large fast casual restaurant approached Confero and needed detailed information on displays of point of purchase (POP) materials at its restaurants. The company had invested significant effort into creating and advertising the promotion, and execution at the unit level was critical to its success. They wanted to ensure that the restaurants promoted the special […]

Revenue Generation via Upselling

A nationwide quick service restaurant chain, along with its beverage provider, partnered to conduct a drive thru promotional campaign. The beverage provider was interested in increasing fountain sales, but also in having the beverage fill evaluated by the mystery shoppers.

Menu Test Marketing

Confero was approached by a national advertising and promotion firm, which represented a foodservice chain. The chain was preparing to roll out new menu items and was conducting tests in two markets. The success of the test would determine a possible national roll out and senior management was concerned that employees did not understand the new items and would not mention them.

Alcohol and Tobacco Sales: Compliance with ID Laws

A leading convenience store chain approached Confero about alcohol and tobacco compliance issues. To ensure compliance with all laws, the chain wanted Confero to send shoppers under age 30 to its units to buy alcohol and tobacco products. Confero recruited shoppers within the age range and dispatched them to specific locations to attempt these purchases. […]

What Our Clients Say

Elaine and her team have not only met, but have exceeded my expectations with regards to their role in facilitating and reporting on the execution of a strategically important marketing program with my customer in the Philadelphia marketplace. I would highly recommend their services to anyone

Nationwide Fast Food Chain

Business Development Director

The reports have been a revelation on how much work we need to do with the franchisees. I'm so glad we're doing this.

Fast Food Chain

Director of Marketing