CARY, N.C. – Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, has announced that president and CEO Elaine Buxton has been elected to serve as vice chairman of the Mystery Shopping Providers Association (MSPA) global board of directors. In her position, Buxton will be responsible for working to update and refine the group’s strategic plan. Prior to being elected vice chairman, Buxton served as immediate past president of the MSPA-North America in 2011.
The mission of the MSPA is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services. For more information about the MSPA, visit http://www.mysteryshop.org
“As a dedicated member of the mystery shopping industry, I am committed to providing a high level of service to the MSPA and all its members,” said Buxton. “Being elected again to the global board of directors is quite an honor, and I look forward to working with other board members to promote mystery shopping around the world.”
ABOUT CONFERO, INC. CUSTOMER EXPERIENCE RESEARCH:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing privately-held businesses. Confero ranked No.51 among the Top 100 N.C. Small Businesses in 2009, and was named to Carolina Parenting Inc.’s 2010 N.C. Family-Friendly 50 list. Most recently, the firm was presented with a Stevie® Award in the Customer Service Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, and honored with a 2011 Greater Raleigh Chamber of Commerce Pinnacle Small Entrepreneurial Business award. For more information, call (800) 326-3880 or visit https://www.conferoinc.com.