Confero team members attended the 15th annual Mystery Shopping Providers Association conference. Elaine Buxton, president; Rob Barry, Account Executive; and Paul Jacobi, Data Services Manager,  participated in the event held on September 24- 26, 2013 at the Marriott San Antonio Riverwalk Hotel in San Antonio, TX.
Roundtable discussions included critical issues facing the mystery shopping industry, envisioning the future of the industry and identifying ways to add value for clients.
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-The MSPA works to improve the quality of service in the retail industry through the establishment of professional standards and ethics for the industry, as well as the education of providers, clients and shoppers on service quality.  For more information about the MSPA, visit http://www.mysteryshop.org
-Confero is a charter member of the MSPA and was active in the group’s formation. Elaine Buxton served as president of the board of directors for MSPA North America in 2010 and vice chair of MSPA Global in 2012, and continues to be active with MSPA