Program Guide: Guide to ReCalibrating Your Mystery Shopping Program
May 29, 2015Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
5 Key Decisions for your Employee Recognition & Incentive Program
April 29, 2015We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you
Program Guide: On Site Audits [Infographic]
April 29, 2015This checklist includes considerations for on site field audits.
Auto Draft Payment Option Announced for Franchised Clients with Multiple Entities
March 31, 2015Own multiple franchised entities? Want each one to pay for their own mystery shop reporting? Sending us multiple checks? We have a solution!
4 Tips for Managing Tablets & the Restaurant Guest Experience
February 27, 2015Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?
How do tablets change the server’s role with the diners?
