Confirm Your Mystery Shop!
January 25, 2016Effective January 25, 2016, when mystery shoppers request shopping assignments from Confero, an email notice is sent to the shopper when their offer to shop is accepted. The shop requires confirmation.
Confirming is easy! There are three different ways to confirm a shop:1. Click the link provided within the confirmation email or2. Copy and paste that link into your browser’s address bar or3. Log into your Shop Log, click on the Confirm button to the left of the shop listing. (If you have multiple shops, this may be easier to do them all at once).Confirming your shop willWe are Secure!
January 23, 2015We are pleased announce we have a new level of online security for conferoinc.com website and our Sassie-based Compass mystery shopping reporting system.
Mystery Shopping Photography 101
November 17, 2014Tips for getting the perfect shot while mystery shopping!
Top 6 Mistakes to Avoid When Completing a Mystery Shop Report
May 24, 2011
Here at Confero, we get lots of questions from mystery shoppers asking how they can improve their shop ratings. One easy way to improve your shop rating is to make sure you are providing a clean, concise mystery shop report every time. Here is a list of the Top Six Mistakes to Avoid When Completing a Mystery Shop Report:- Copying and pasting shop information. Each mystery shop is unique, so each mystery shop report should be unique to each individual shop. Our clients do not accept reports with copied or “canned”comments, as they expect each unique mystery shop/audit visit’s conversation to be reported individually. That’s what they are paying for. Copied or canned comments imply that the mystery shopper did not make the required observations or give them full attention. For more details about this, see Cathy Stucker’s blog about all the “Dangers of Copy and Paste.”
Inside Look at Mystery Shopping by Jennifer X
October 13, 2010Contributed by mystery shopper Jennifer XMystery shoppers must remember all sorts of client-required details to fill out their reports. With pages of questions to answer and narratives to write, mystery shoppers can use all the help they can get recreating their experience.
There’s an app for that! Shoppers who have invested in Smartphone technology are at least one step ahead. There are apps to take notes, pictures, videos or audio recordings. Most voice recorders have time stamps, so coughing at the beginning and end of your shop can help determine how long it took. Don’t have a Smartphone? Can you text yourself? How about just calling your voicemail; you can leave your cell phone on during your shop and you’ll have a full account when you get home.
Here at Confero, we get lots of questions from mystery shoppers asking how they can improve their shop ratings. One easy way to improve your shop rating is to make sure you are providing a clean, concise mystery shop report every time. Here is a list of the Top Six Mistakes to Avoid When Completing a Mystery Shop Report:
Contributed by mystery shopper Jennifer X