Category: Client

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize

This is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

Add incentives.  If you haven’t added rewards to your mystery shopping program yet, it’s time to consider them. 

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.

Each year, the Better Business Bureau of Eastern North Carolina offers scholarshipsto current college-bound high school juniors and seniors, and college undergraduates who reside or attend school within the organization’s 33-county service area.