Category: Client

This is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.

Add incentives.  If you haven’t added rewards to your mystery shopping program yet, it’s time to consider them. 

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 

Are the correct and current promotional signs in place at your stores or restaurants?  Possibly, you are not sure, and you don’t have time to visit or call your units to find out!