Confero CEO Elaine Buxton Elected Chair of Better Business Bureau (BBB) of Eastern North Carolina
January 26, 2016Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.
Mystery Shops: How often? How many?
May 29, 2015Do these two questions about your mystery shopping program have you puzzled? Problem solved! Timing and frequency of shops go hand in hand. Based on our decades of experience, here are five things to consider:
Program Guide: Guide to ReCalibrating Your Mystery Shopping Program [Infographic]
May 29, 2015Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
Five Key Decisions for your Employee Recognition and Incentive Program
April 29, 2015We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you
Program Guide: On Site Audits [Infographic]
April 29, 2015This checklist includes considerations for on site field audits.
