Category: Mystery Shopping

  • Mystery Shops Uncover Surprises!

    December 17, 2024

    Mystery Shops Have Uncovered Surprises – “When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. “ That would be an unanticipated revelation revealed with a mystery shop to a bank manager, right? Imagine that you are the bank manager reading this mystery […]

  • Why Mystery Shop Your Competition?

    December 17, 2024

    Mystery Shop Your Competition? Why would our business want to do that? Admit it. Every now and then, when you are online browsing your competitor’s webpage. Why are you doing that? You want to see what they are doing and how they are doing things differently compared to your business, right? While perusing things online […]

  • Sharing Seven Key Insights for Designing a Mystery Shopping Pilot Program

    December 10, 2024

    Want to test the waters before entering into a full-scale mystery shopping  program?  A mystery shop pilot lets you do this.  Prior to beginning a mystery shopper program narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot. Sharing Seven Key Insights […]

  • 5 Tips for Improving Employee Prize Programs

    June 29, 2022

    Over the years, we’ve learned a few things about mystery shops with prizes, including how to make the biggest impact with your team.  Now that businesses have reopened after the Covid-19 crisis, getting the most from your customer experience measurement budget is more critical than ever, and that means spending funds on prizes that will […]

  • New Tech and Evolving In-Store Processes. How to Find Customer Pain Points

    July 24, 2020

    The pandemic has challenged consumers to understand new tech and evolving in-store processes. Here's how to find where consumers have trouble interacting with your company.