Mystery Shops to Improve the Drive thru Experience
February 13, 2025If your restaurant has drive thru locations, your goal is to ensure consumers return to your drive thru – and not to your competitor’s instead. Before you can improve, you need to know how drive thru associates perform.
Tips to Keep Your Mystery Shop Program Fresh
February 13, 2025The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions. Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.
Mystery Shops Uncover Surprises!
December 17, 2024Mystery Shops Have Uncovered Surprises – “When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. “ That would be an unanticipated revelation revealed with a mystery shop to a bank manager, right? Imagine that you are the bank manager reading this mystery […]
Why Mystery Shop Your Competition?
December 17, 2024Mystery Shop Your Competition? Why would our business want to do that? Admit it. Every now and then, when you are online browsing your competitor’s webpage. Why are you doing that? You want to see what they are doing and how they are doing things differently compared to your business, right? While perusing things online […]
Sharing Seven Key Insights for Designing a Mystery Shopping Pilot Program
December 10, 2024Want to test the waters before entering into a full-scale mystery shopping program? A mystery shop pilot lets you do this. Prior to beginning a mystery shopper program narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot. Sharing Seven Key Insights […]