Mystery Shopping Program Guide: Retail Mystery Shopping [Infographic]
March 29, 2025This checklist includes considerations for retail mystery shopping programs.
25 Customer Service Corrections Effectively Measured by Mystery Shopping
March 15, 2025-
Making it Difficult for Customers to Contact You: Many companies have “contact us” email forms on their websites, and for some, this is the only manner in which customers may easily contact them. Companies frequently desire to measure how easy it for customers to locate contact information on their website. As an example, one of our clients discovered that it was difficult for mystery shoppers to simply search for a company location nearest them. Online mystery assessments uncover areas critical to a customer’s ability to find and contact you.
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Accountability with Action Plans
March 15, 2025. Ever wanted to know quickly which of your managers act on mystery shop results, and what actions they have taken? We thought so! With action plans, learn how managers respond and when to mystery shop concern areas. Some advantages of action plans are: Easy set up. Your information and hierarchy are already in our […]
Mystery Shops to Improve the Drive thru Experience
February 13, 2025If your restaurant has drive thru locations, your goal is to ensure consumers return to your drive thru – and not to your competitor’s instead. Before you can improve, you need to know how drive thru associates perform.
Tips to Keep Your Mystery Shop Program Fresh
February 13, 2025The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions. Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.