Confero CEO Elaine Buxton Elected Chair of Better Business Bureau (BBB) of Eastern North Carolina
January 26, 2016Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.
Auto Draft Payment Option Announced for Franchised Clients with Multiple Entities
March 31, 2015Own multiple franchised entities? Want each one to pay for their own mystery shop reporting? Sending us multiple checks? We have a solution!
Elaine Buxton of Confero Re-Elected Vice Chair of Better Business Bureau of Eastern North Carolina
February 19, 2015Elaine Buxton, Confero president and CEO, will serve a second year as vice chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2015.
Ratchet and Wrench Interviews Elaine Buxton
June 30, 2014Confero announced that Elaine Buxton, president and CEO, was recently interviewed for the Ratchet and Wrench article,“Acquiring Customer Feedback.” In the article, Elaine elaborates on nine important points for implementing of a mystery shopping program. She explains how factors such as benchmarking, conducting mystery shops regularly and announcing the result all help create a mystery […]
Confero Participates in Worldwide Smiling Report
March 31, 2014Confero announced that it supplied mystery shopping information for the 2014 Smiling Report. The Smiling Report compiles data from mystery shopping evaluations conducted in over 35 countries worldwide. A total of 1.6 million shops contributed to the 2013 data. The data reports on three areas: whether the mystery shopper received a smile, a greeting and […]