Confero CEO Talks with Inc. Magazine About How to Set Up a Mystery Shopping Program
October 19, 2010
Inc. Magazine recently interviewed Elaine Buxton, Confero CEO of Confero and other industry experts in a piece on how to set up a mystery shopping program. Financial Reform Laws to Impact Bank Customer Experience
September 23, 2010While consumers benefit from improved financial literacy as required by the Consumer Financial Protection Bureau, financial institutions face tough challenges ahead in delivering customer experience in accordance to new standards.Elaine Buxton Named To Triangle Go Red For Women Executive Leadership Team
August 18, 2010President Of Customer Experience Measurement Firm Supports Initiative To Raise Awareness Of Heart Disease
Why “No Problem” is still a Customer Service Problem
April 30, 2010About a year has passed since I commented on the ever present phrase, “No problem.” We have all heard the phrase, whether it is after thanking a server for bringing our drinks, or thanking a teller for processing our transaction. In any situation where the phrase is used, it continues to shed a negative tone on what could be an opportunity to wow the customer at the end of an interaction. So, I am not surprised that the number of times that I have heard “no problem” over the past year has not diminished my dislike of it!
Confero’s WayBack Machine and Life Lessons-How Small Efforts Paid off Big in the Late 80’s
April 14, 2010We are preparing to celebrate Confero’s 25th year in business in 2011. Naturally, I have started to look back on our years in business. I’m often asked how we got started in the mystery shopping business. Here’s my favorite “how it all started” story. It’s the story of how our local firm became national, quickly, by doing small things right.
Inc. Magazine recently interviewed Elaine Buxton, Confero CEO of Confero and other industry experts in a piece on 
While consumers benefit from improved financial literacy as required by the Consumer Financial Protection Bureau, financial institutions face tough challenges ahead in delivering customer experience in accordance to new standards.