Category: Banking & Finance

Confero announced that that the firm recently provided telephone mystery shopping research for the 2019 annual Stockbrokers.com Online Broker Review.     The research included gathering of 4,544 data points in nine different areas, which were used to provide ratings for the online brokerage companies.

Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Stockbrokers.com Online Broker Review

Customer Experience Measurement Firm Provides Assessment Stockbrokers.com Annual Study CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm,  is pleased to announce that the firm provided telephone mystery shopping research for the annual Stockbrokers.com Online Broker Review. Confero provided telephone mystery shopping assessments, calling top brokerages across the […]

Once thought to be a declining delivery channel, the bank branch remains an integral part of the customer experience.  With troublesome financial institution performance in the limelight during the past years, customers use face to face branch visits as a means to develop trust with financial institution employees.

Restaurants, grocery stores and banks all have something in common – an employee dress code.  Some companies, such as UBS in Sweden, have traditionally taken dress codes to higher levels.  A 44-page guide for employees contains specific directives about employee nail care, glasses and even underwear.  Recently, though, UBS announced that it will change its strict policies to more practical dress guidelines.  While most companies don’t manage company appearance down to such small details, many have some type of code in place, whether it includes wearing name tags or collared shirts, or directing employees not to wear jeans, nose rings or multiple earrings.