Alcohol and Tobacco Sales: Compliance with ID Laws
In many cases, your business success may need to occur within a very regulated industry. Even with employee training, how do you evaluate if their every day customer interactions follow your training and the law? Each state and, even, each county can have differing laws pertaining to different products and the ages of people allowed to purchase them. For example, tobacco and alcohol sales are highly regulated and breaking these laws can jeopardize your business’s viability.
How Do You Double Check What Your Employees are Actually Doing?
A leading convenience store chain approached Confero about alcohol and tobacco compliance issues. To ensure compliance with all laws, the chain wanted Confero to send shoppers under age 30 to its units to buy alcohol and tobacco products.
So, Confero recruited shoppers within the age range and dispatched them to specific locations to attempt these purchases.
Results of Compliance Mystery Shop Program
After instructing mystery shoppers as to the key information gathering points of this compliance audit, they were deployed.
Shoppers who were asked for ID gave the employees a pre-printed note of thanks. Those who did not ask for ID were presented with materials on how to perform better next time on the spot.
Success! The overarching results were that more of this client’s stores remain in legal compliance than before. Also, their alcohol and tobacco sales in compliance with ID laws and the public good has been served.
Confero offers many options with compliance audits and mystery shops.
