Mystery Shops Uncover Surprises

Jun 17, 2019 by Confero Inc.

 

 

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize

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Reporting at a Glance 4: Confero Compass Dashboards: Recent Evaluations and your Score

Jun 17, 2019 by Confero Inc.

This video includesThis is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

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Tips to Keep Your Mystery Shop Program Fresh

Jun 14, 2019 by Confero Inc.

The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.

 

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Calculate ROI on Mystery Shops

May 28, 2019 by Confero Inc.

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.

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Social Media Monitoring:  Need help?

May 14, 2019 by Confero Inc.

Confero offers Social Media Monitoring, to complement your mystery shopping! 

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