Client News

Sharing Mystery Shopping Reports: What’s Best?

Jan 29, 2019 by Confero Inc.

Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.













Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!

What makes for action-oriented coaching for both good and bad mystery shopping results?


Confero President Serves as Judge for Steve Award for Customer Service

Jan 29, 2019 by Confero Inc.

Confero’s president, Elaine Buxton, served as a judge for the 2019 Stevie Awards for the Customer Service/Contact Center Team category. The Stevie awards began in 2002 to boost public recognition of achievements and contributions of companies and working professionals worldwide.  The Stevie since then has become one of the world's most coveted prizes. There are


NPS - Net Promoter Score - Add It To Your Survey!

Jan 18, 2019 by Confero Inc.

Did you know that you can add a question to your existing mystery shopping survey to collect information on Net Promoter ®? 

The Net Promoter Score is a powerful marketing metric that measures whether customers are likely to recommend your services to others.

It’s an excellent indicator of future revenue growth. The metric is 


Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass reporting site

Jan 15, 2019 by Confero Inc.

Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.

Future videos will show specific reports and 


Confero Takes Action in the Community

Jan 04, 2019 by Confero Inc.

2018 was a year filled with important needs in our community, from families who needed supplies after Hurricane Florence, to those who needed assistance with holiday gifts for their children. Confero lent a hand. 


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