Confero President Serves as Judge for Steve Award for Customer Service
January 29, 2019Confero’s president, Elaine Buxton, served as a judge for the 2019 Stevie Awards for the Customer Service/Contact Center Team category. The Stevie awards began in 2002 to boost public recognition of achievements and contributions of companies and working professionals worldwide. The Stevie since then has become one of the world's most coveted prizes. There are
Warning: Micah Johnson posing as Confero Employee – It’s a Scam
January 22, 2019Confero learned about a scam regarding Micah Johnson, who claims to work for Confero. We have no employee named Micah Johnson.
NPS – Net Promoter Score – Add It To Your Survey!
January 18, 2019Did you know that you can add a question to your existing mystery shopping survey to collect information on Net Promoter ®?
The Net Promoter Score is a powerful marketing metric that measures whether customers are likely to recommend your services to others.
It’s an excellent indicator of future revenue growth. The metric is
Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass reporting site
January 15, 2019Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.
Future videos will show specific reports and
Confero informs of scam: Jesse Miller and Google Play gift cards
January 7, 2019Confero received information today on a fraudster who is using the Confero name to try to scam consumers. We have no employee named Jesse Miller. The fraudster sends a letter mentioning a first secret survey assignment and includes a check for $3450.24, DON’T FALL FOR IT. Do not cash the money order or check, or provide […]
