Reporting at a Glance 2: Confero’s “EKG” Report Shows Where to Focus Your Efforts
March 19, 2019Do you find yourself spending a lot of time digging through mystery shop reports to draw conclusions?
Confero Participates in 2019 AMC Connections Showcase for AMC
March 18, 2019On Friday, February 22nd, Confero was pleased to participate in the 2019 AMC Connections Showcase held at Manchester Grand Hyatt in San Diego, California.
Confero Participates in Go Red for Women!
March 18, 2019On January 31st, the Confero team met to learn more about heart disease in women, warning signs and how to administer hands-only CPR.
Mystery Shops to Improve the Drive thru Experience
March 18, 2019If your restaurant has drive thru locations, your goal is to ensure consumers return to your drive thru – and not to your competitor’s instead. Before you can improve, you need to know how drive thru associates perform.
Sharing Mystery Shopping Reports: What’s Best?
January 29, 2019Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.
Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!
What makes for action-oriented coaching for both good and bad mystery shopping results?
