Confero Provides Data for 2019 Worldwide Smiling Report
April 2, 2019Confero is pleased to announce that it supplied mystery shopping information for the 2019 Smiling Report. The Smiling Report compiles data from mystery shopping evaluations conducted in over 56 countries worldwide.
Reporting at a Glance 2: Confero’s “EKG” Report Shows Where to Focus Your Efforts
March 19, 2019Do you find yourself spending a lot of time digging through mystery shop reports to draw conclusions?
Confero Participates in 2019 AMC Connections Showcase for AMC
March 18, 2019On Friday, February 22nd, Confero was pleased to participate in the 2019 AMC Connections Showcase held at Manchester Grand Hyatt in San Diego, California.
Confero Participates in Go Red for Women!
March 18, 2019On January 31st, the Confero team met to learn more about heart disease in women, warning signs and how to administer hands-only CPR.
Sharing Mystery Shopping Reports: What’s Best?
January 29, 2019Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.
Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!
What makes for action-oriented coaching for both good and bad mystery shopping results?
