Author: Admin

Add incentives.  If you haven’t added rewards to your mystery shopping program yet, it’s time to consider them. 

Confero received information today on fraudsters who are using the Confero name to try to scam consumers. We have no employee named Andrew Mann or Thomas West. 

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 

Are the correct and current promotional signs in place at your stores or restaurants?  Possibly, you are not sure, and you don’t have time to visit or call your units to find out!  

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.