Ten Ways to Use Recorded Telephone Mystery Shops
March 4, 2010While telephone mystery shop reports obviously do not capture the visual aspect of a customer interaction, they can be a cost-effective way to discover how your employees conduct themselves with customers. Better yet, recorded telephone mystery shops provide managers with the detailed information needed to coach employees, since the recording allows you to review both sides of the conversation with the employee. There are many ways that companies improve operations through the use of telephone shops. Here are ten:
Have you been a victim of a fake check scam?
February 12, 2010You may already be aware of the fake check scams that have been attached to the mystery shopping industry for the past couple of years.
Elaine Buxton Elected President of the Mystery Shopping Providers Association Board of Directors
February 10, 2010CARY, N.C. – Elaine Buxton, president of Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has been elected president of the board of directors for the Mystery Shopping Providers Association (MSPA). The MSPA is an organization dedicated to improving the quality of service in the retail industry, through the establishment of professional standards and […]
Confero warns consumers about fake check scams
January 29, 2010Updated: 7/13/10
We would like to remind consumers about the fake check scams that have attached the the mystery shopping industry for the past couple of years.
Consumer Alert: Updated 01/08/10
January 8, 2010Confero was recently made aware of a new scam in the mystery shopping industry. Over the last few days, scammers posing as employees of the Mystery Shopping Providers Association have been contacting unsuspecting consumers with fake offers to become mystery shoppers.