How Mystery Shopping Helps Businesses – Confero Podcast
May 17, 2010Confero recently released a podcast recorded with our president Elaine Buxton on the benefits of mystery shopping. In the podcast, Elaine discusses a variety of topics including:
Confero Consumer Protection Alert – FTC Mails Redress Checks to Fraud Victims Who Lost Money Through MoneyGram’s Money Transfer System
May 4, 2010Last week brought some great news for consumers who were victimized in some of the recent money-wiring scams.
Confero, Inc. Sponsors Triangle Goes Red For Women Luncheon
May 4, 2010Customer Experience Measurement Firm Supports May 7 Event To Raise Awareness Of Heart Disease As Leading Cause Of Death For Women
Why “No Problem” is still a Customer Service Problem
April 30, 2010About a year has passed since I commented on the ever present phrase, “No problem.” We have all heard the phrase, whether it is after thanking a server for bringing our drinks, or thanking a teller for processing our transaction. In any situation where the phrase is used, it continues to shed a negative tone on what could be an opportunity to wow the customer at the end of an interaction. So, I am not surprised that the number of times that I have heard “no problem” over the past year has not diminished my dislike of it!
Coaching: Maximize Mystery Shop Reports
April 22, 2010Many companies spend significant effort in evaluating, selecting and preparing for a mystery shop program. They invest this effort because they know that the information they gain can be used to improve company performance and top the competition.